Nexcess Knowledge Base

In this Nexcess Knowledge Base article focused on security, you will learn how to send secure data to the Nexcess Support Team — ensuring the safe sharing of sensitive hosting account information.

Right-sized cloud container services at Nexcess can be enabled leveraging the Elasticsearch, Varnish, RabbitMQ, and Apache Solr technologies when you use our smart cloud hosting platform.

SSH (Secure Shell) and SSH FTP (SFTP) access via command line is available in Managed WordPress and Managed WooCommerce plans and credentials are found within each site's management page.

The Nexcess Client Portal is a web hosting admin panel for managing all aspects of your Nexcess Cloud plans and websites, including your admin panel URL and admin user credentials.

A pointer domain — or a parked domain — allows you to have multiple domain names display the content of your site. Let's review pointer domains and adding them for a Nexcess-hosted site.

At Nexcess, our hosting plans provide the WordPress CDN Enabler plugin by KeyCDN to facilitate the setup required to turn on your CDN in the context of your Nexcess-hosted website.

Truncating MariaDB/MySQL tables allows you to easily remove all data from the chosen MySQL database tables without having to manually delete and recreate them.

Exporting a MySQL database helps create a database backup for a website restoration process, cloning, or migration to a new server. You can export/import MySQL databases using different tools.

Let's walk through the various aspects of adding a secondary domain in the Nexcess Client Portal — the admin panel for managing your hosting plans and sites with Nexcess.

Knowing how the Nexcess support ticketing system works and how to use it will be covered in this article. Understanding the various support categories and ticket statuses will also be included.