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Your Digital Commerce Experts

Nexcess Support
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We’re your team. Always on. Monitoring your servers, mitigating risk, optimizing performance.
And we’re here to help 24x7x365.
General Questions
What is web hosting?
Web hosting is a service that stores your website so you can publish it online. Regardless of the application you use, your website will be hosted somewhere.
Do I need technical knowledge to use web hosting?
What billing cycles does Nexcess offer?
How long will it take to get started?
Does Nexcess offer root access?
Is there a money back guarantee?
Solution Questions
How secure are Nexcess solutions?
We pride ourselves on offering one of the most secure infrastructures in the industry.

What different solutions do you offer?
Does Nexcess offer enterprise solutions?
Does Nexcess offer Windows hosting?
What is the difference between managed and unmanaged hosting?
Services Questions
Can I upgrade my account?
Yes, if you need to upgrade your account for whatever reason, you can easily do this through the Client Portal in most cases. If you’re not sure or have questions about the right fit for your unique needs, get in touch with our support or solutions teams and they’ll be able to advise and help you to make the best decision based on your goals.
Does Nexcess offer development services?
What is the Nexcess SLA?
Does Nexcess have a support SLA?
Does Nexcess backup my data?
Does Nexcess provide a domain name?
Does Nexcess provide SSL certificates?
Does Nexcess offer a CDN Service?

Prefer to be more hands-on ?
Explore Popular Knowledge Library Categories
You can search the constantly-growing Nexcess knowledge Library for tutorials and how-to materials.


Helpful content for our newest clients.

Magento, WordPress, WooCommerce, & more

Monitoring, .htaccess, cronjobs, and other tools
Control Panel

MagentoLearn about SiteWorx and your Client Portal

How to pay for or change your services

Solutions for webmail and mail clients

MySQL, FTP, and site backups

Answers to other common questions

Need More Help?
If you still need more help locating your solution, give our Support team a call.



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