We do not offer root access on managed hosting services
. This is because we take care of everything you would ordinarily need root access for, and solve problems in a way that keeps the platform safe and performant for all. For dedicated server customers, we may grant access to a specific root-level command if absolutely necessary. Whatever you need to achieve via root access, no matter how complex, our expert support team and engineers can make it happen. If you think you need root access, contact our support team 24/7/365 by chat, email, or phone.