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Hosting FAQ

Do you have questions about Nexcess hosting?

Find your answers below.

General Questions

Web hosting is a service that stores your website so you can publish it online. Regardless of the application you use, your website will be hosted somewhere.

This depends on the solution you opt for. We do not offer root access on managed hosting solutions:

Unmanaged Hosting

Solution Questions

We pride ourselves on offering one of the most secure infrastructures in the industry

Find Out More

We offer several different options for businesses with larger requirements. Visit our dedicated server and enterprise solutions pages to find out more.

Nexcess Enterprise Hosting That Goes Beyond

Managed hosting comes with 24/7/365 Beyond Management, unmanaged does not. Find out what Beyond Management means.

What Is Beyond Management?

Services Questions

Yes, if you need to upgrade your account for whatever reason, you can easily do this through the Client Portal in most cases. If you’re not sure or have questions about the right fit for your unique needs, get in touch with our support or solutions teams and they’ll

We do not currently offer in-house development services. We do, however, partner with some great development agencies for various applications. You can find them here.

Development Agency Partners: Nexcess Partner Directory

We include 100% access to power and connectivity. You can see our SLA here.

View Our SLA

We believe that support is about fixing problems, not just replying to them. We do not have a support SLA, but guarantee that your problems will be fixed as soon as possible. If you’re not 100% satisfied with our support after 30 days, you can cancel your solution and claim a full refund.

We believe in a service that goes beyond; one that empowers users and provides stability. Make your web hosting experience simple with proactive site monitoring, security hardening, and a dedicated support team available 24/7/365.

Hosting Support That Goes Beyond Other Providers

We provide daily backups to a third-party, offsite location. These backups are stored for 30 days.

For more information, refer to the following article:

Nexcess Backup Policy

You can purchase a domain name from us through our domain registration page.

Find Out About Domains

We offer several different SSL options depending on your requirements. You can find them here.

Find Out About SSL Certificate Options

Yes, Nexcess offers its own purpose-built Content Delivery Network that can improve page speeds. It is integrated into our platforms for easy use without a ton of configuration complexity:

Nexcess Edge CDN

With Fully Managed Hosting from Nexcess Better is Built In