Do you have questions about Nexcess hosting? Find your answers below.
What is web hosting?
SSL certificates are digital certificates that authenticate your website’s identity and allow for secure transmission of sensitive information, such as credit card data. SSL certificates allow browsers to encrypt data in a way that makes it unreadable to potential third-party eavesdroppers and other malicious entities.
Do I need technical knowledge to use web hosting?
We offer a range of different solutions for small, medium, and large websites, regardless of your technical knowledge.
What billing cycles does Nexcess offer?
Depending on the solution you opt for, we offer monthly and annual billing options. If you decide to pay upfront, talk to your sales representative about some of our great discounts.
How long will it take to get started?
This depends on the size of the solution you choose. Smaller, shared solutions will be created almost instantly. Larger, dedicated solutions can take up to 24 hours. Website migrations can also add time to this process.
Does Nexcess offer root access?
This depends on the solution you opt for. We do not offer root access on managed hosting solutions.
Yes, if you need to upgrade your account for whatever reason, you can easily do this through the Client Portal. If you’re not sure, get in touch with our support team and they’ll be able to size your website and help you to make the most economical decision.
Does Nexcess offer development services?
We do not currently offer in-house development services. We do, however, partner with some great development agencies for various applications. You can find them here.
What is the Nexcess SLA?
We include 100% access to power and connectivity. You can see our SLA here.
We believe that support is about fixing problems, not just replying to them. We do not have a support SLA, but guarantee that your problems will be fixed as soon as possible. If you’re not 100% satisfied with our support after 30 days, you can cancel your solution and claim a full refund.