Hosting FAQ

-What is web hosting?

Web hosting is a service that stores your website so you can publish it online. Regardless of the application you use, your website will be hosted somewhere.

+Do I need technical knowledge to use web hosting?

We offer a range of different solutions for small, medium, and large websites. Regardless of your technical knowledge, our team will be here to assist you 24/7/365.

+What billing cycles does Nexcess offer?

Depending on the solution you opt for, we offer monthly and annual billing options. If you decide to pay upfront, talk to your sales representative about some of our great discounts.

+How long will it take to get started?

This depends on the size of the solution you choose. Smaller, shared solutions will be created almost instantly. Larger, dedicated solutions can take up to 24 hours. Website migrations can also add time to this process.

+Does Nexcess offer root access?

This depends on the solution you opt for. We do not offer root access on managed hosting solutions:

+Is there a money back guarantee?

If you have questions about your plan or technical issues we can help with, our rockstar support team is available day or night, 24/7/365. But if you’re not fully satisfied with your product, we offer a no-hassle 100% money back guarantee for the first 30 days of your investment.

The Nexcess 30-Day Web Hosting Money Back Guarantee

-How secure are Nexcess solutions?

We pride ourselves on offering one of the most secure infrastructures in the industry

+What different solutions do you offer?

We offer a range of different solutions for small, medium, and large websites.

+Does Nexcess offer enterprise solutions?

We offer several different options for businesses with larger requirements. Visit our dedicated server and enterprise solutions pages to find out more.

+Does Nexcess offer Windows hosting?

We do not provide managed support for Windows. Our sister company Liquid Web provides a wide range of fully supported Windows environments.

+What is the difference between managed and unmanaged hosting?

Managed hosting comes with 24/7/365 Beyond Management, unmanaged does not. Find out what Beyond Management means.

-Can I upgrade my account?

Yes, if you need to upgrade your account for whatever reason, you can easily do this through the Client Portal in most cases. If you’re not sure or have questions about the right fit for your unique needs, get in touch with our support or solutions teams.

+Does Nexcess offer development services?

We do not currently offer in-house development services. We do, however, partner with some great development agencies for various applications. You can find them here.

+What is the Nexcess SLA?

We include 100% access to power and connectivity. You can see our SLA here.

+Does Nexcess have a support SLA?

We believe that support is about fixing problems, not just replying to them. We do not have a support SLA, but guarantee that your problems will be fixed as soon as possible. If you’re not 100% satisfied with our support after 30 days, you can cancel your solution and claim a full refund.

We believe in a service that goes beyond; one that empowers users and provides stability. Make your web hosting experience simple with proactive site monitoring, security hardening, and a dedicated support team available 24/7/365.

+Does Nexcess backup my data?

We provide daily backups to a third-party, offsite location. These backups are stored for 30 days.

For more information, refer to the following article:

+Does Nexcess provide a domain name?

You can purchase a domain name from us through our domain registration page.

+Does Nexcess provide SSL certificates?

We offer several different SSL options depending on your requirements. You can find them here.

+Does Nexcess offer a CDN Service?

Yes, Nexcess offers its own purpose-built Content Delivery Network that can improve page speeds. It is integrated into our platforms for easy use without a ton of configuration complexity: