Nexcess hosting FAQ
Do you have questions about Nexcess hosting?
Find your answers below.
General questions
Nexcess is a web hosting company that keeps websites fast, scalable, and secure. We take away the technical hassles of running a website by managing the servers for you. This allows you to focus on what matters most to you, instead of thinking about hosting. With a wide range of plans and services, Nexcess is a suitable hosting solution for websites of all sizes.
Nexcess hosting is used by small businesses, developers, ecommerce stores, and enterprises looking to grow and scale their businesses. We host open source, PHP-based websites using applications like WordPress and Magento.
Nexcess maintains enterprise-grade infrastructure security, which includes:
- SOC 2 type II data centers
- Full PCI DSS compliance
- ModSec firewall
- Malware scanning and detection
- Bad bot management
- 24/7 server monitoring
- Two-factor authentication
- SSH access
- Free SSLs
- WordPress application-level security plugin
Nexcess delivers powerful speeds with multi-layered caching and dynamic resource technology. Our application stack includes Nginx with SSL termination, full page cache, Redis server-side caching, a free Edge CDN powered by Cloudflare, and MariaDB databases. All Nexcess plans include autoscaling, RAM burst capacity, and terabytes of bandwidth to minimize latency in traffic surges.
Nexcess is a global managed hosting provider based in Lansing, Michigan USA. Nexcess operates 10 independent data centers around the world.
The Nexcess brand is owned by One Equity Partners as an asset in their CloudOne Digital portfolio. CloudOne Digital brands include Liquid Web and StellarWP.
Nexcess has over two decades of hosting expertise since its start in 2000. Our mission has always been to empower the growth of online businesses and support the open source movement. We remain committed to this mission to this day, with over 500,000 sites and stores currently hosted on the Nexcess platform.
General hosting questions
Nexcess offers managed hosting for open-source applications. Products include fully managed WordPress hosting, WooCommerce hosting, Magento hosting, and cloud hosting for other PHP-based applications.
Nexcess is known for including more features in every plan than other hosts. Base features include:
- Application-specific support 24/7/365 by phone, chat, and ticket
- Premium migrations
- SSL certificates
- Nexcess Edge CDN
- Monthly autoscaling
- Plugin, sales, and checkout monitoring tools
- Premium WordPress plugins included
- Visual regression testing
- DNS service
- PHP compatibility checker
- Multiple PHP versions
- Generous PHP workers
- Dynamic resources
- And more
Nexcess also offers domain registration, a full range of SSL certificate types, and cloud containers for Elasticsearch, RabbitMQ, and Varnish.
Nexcess offers hosting plans optimized specifically for WordPress. Many customers report faster speeds just minutes after migrating. Performance is turnkey with automatic Object Cache Pro, cloud acceleration, and an Edge CDN. Additionally, Nexcess provides enterprise-class security, automatic plugin updates, and expert WordPress support that goes above and beyond.
Nexcess offers a unique benefit for WordPress users with its plugin suite. We purchase plugins for you, allowing you to save money on third-party subscription fees. All plugins are optional, so you can choose which ones to install when you activate your Nexcess service.
Nexcess is the best host for Magento due to our high level of expertise. The Magento application was built on Nexcess servers, and we have been optimizing for Magento since its development. Our expertise extends to our Magento-tuned servers, perfect provisioning, and a knowledgeable Magento support team.
As one of the first hosts to offer a managed WooCommerce solution, Nexcess provides world-class performance and security for WooCommerce stores. We provision your plan for WooCommerce requirements with more storage, PHP workers, and ecommerce management tools. We also include industry-leading Iconic plugins that make your store run like a dream. And that’s on top of all of the power and benefits of our managed WordPress hosting!
Nexcess offers free website migration services from in-house experts. Our team will handle the entire migration process for you and send you a test site for review. If you prefer to migrate your site manually, we recommend using BlogVault.
Billing and policy questions
Click the following links to review our terms of service (TOS) and service level agreement (SLA).
Nexcess accepts payment by credit card, existing account credits, and PayPal. Contact us to learn more about Nexcess invoice payments.
Nexcess backups occur on remote backup servers and include all of your account settings, sites, and databases. Please read our backup policy here.
Nexcess proudly offers the widest scope of hosting support in the industry. We can assist with a variety of technical and application issues. We have expert support teams dedicated to the applications we serve. To learn more about our scope of support,
start a live chat
.Nexcess does not offer free trials at this time, but we do offer a 30-day money-back guarantee.
Yes! Joining our hosting affiliate program is free and easy. Payouts are $150 or 150% per sale, whichever amount is higher.
Yes! Our agency partner program offers payouts for the life of every referral’s service, elevated support, generous commissions, and a broad portfolio of hosting options.
To get request a refund, please email billing@nexcess.net, call us, or start a chat. International phone numbers can be found on our support page.