Hosting FAQ
Do you have questions about Nexcess hosting?
Find your answers below.
General Questions
Web hosting is a service that stores your website so you can publish it online. Regardless of the application you use, your website will be hosted somewhere.
We offer a range of different solutions for small, medium, and large websites. Regardless of your technical knowledge, our team will be here to assist you 24/7/365.
Depending on the solution you opt for, we offer monthly and annual billing options. If you decide to pay upfront, talk to your sales representative about some of our great discounts.
This depends on the size of the solution you choose. Smaller, shared solutions will be created almost instantly. Larger, dedicated solutions can take up to 24 hours. Website migrations can also add time to this process.
This depends on the solution you opt for. We do not offer root access on managed hosting solutions:
Unmanaged HostingIf you have questions about your plan or technical issues we can help with, our rockstar support team is available day or night, 24/7/365. But if you’re not fully satisfied with your product, we offer a no-hassle 100% money back guarantee for the first 30 days of your investment.
The Nexcess 30-Day Web Hosting Money Back Guarantee
Solution Questions
We pride ourselves on offering one of the most secure infrastructures in the industry
Find Out MoreWe offer a range of different solutions for small, medium, and large websites.
We offer several different options for businesses with larger requirements. Visit our dedicated server and enterprise solutions pages to find out more.
Nexcess Enterprise Hosting That Goes BeyondWe do not provide managed support for Windows. Our sister company Liquid Web provides a wide range of fully supported Windows environments.
Managed hosting comes with 24/7/365 Beyond Management, unmanaged does not. Find out what Beyond Management means.
What Is Beyond Management?Services Questions
Yes, if you need to upgrade your account for whatever reason, you can easily do this through the Client Portal in most cases. If you’re not sure or have questions about the right fit for your unique needs, get in touch with our support or solutions teams.
We do not currently offer in-house development services. We do, however, partner with some great development agencies for various applications. You can find them here.
Development Agency Partners: Nexcess Partner DirectoryWe include 100% access to power and connectivity. You can see our SLA here.
View Our SLAWe believe that support is about fixing problems, not just replying to them. We do not have a support SLA, but guarantee that your problems will be fixed as soon as possible. If you’re not 100% satisfied with our support after 30 days, you can cancel your solution and claim a full refund.
We believe in a service that goes beyond; one that empowers users and provides stability. Make your web hosting experience simple with proactive site monitoring, security hardening, and a dedicated support team available 24/7/365.
Hosting Support That Goes Beyond Other ProvidersWe provide daily backups to a third-party, offsite location. These backups are stored for 30 days.
For more information, refer to the following article:
Nexcess Backup PolicyYou can purchase a domain name from us through our domain registration page.
Find Out About DomainsWe offer several different SSL options depending on your requirements. You can find them here.
Find Out About SSL Certificate OptionsYes, Nexcess offers its own purpose-built Content Delivery Network that can improve page speeds. It is integrated into our platforms for easy use without a ton of configuration complexity:
Nexcess Edge CDN