If you have questions about your plan, or technical issues, contact our expert support team 24/7/365 for fast resolutions. But if you’re not fully satisfied with your hosting products, we offer a no-hassle 100% money-back guarantee for the first 30 days of your investment. After the first 30 days, your service shall continue on a monthly or annual basis subject to the Nexcess terms of service.
How to request a refund
To apply your 30-day money-back guarantee, please contact our billing professionals. We will credit back your full payment within 7-10 business days.
A 30-day money-back guarantee is a policy that allows a business to credit back the investment you’ve made in their products or services within 30 days of the purchase. If you are not satisfied with the product or service, you can get your money back.
In order to process your 30-day money-back guarantee, we will need your Nexcess account information, the product(s) you purchased, and the billing method used to purchase your hosting.
We process your request within seven to 10 business days and contact your payment processor to return your full amount paid. Your payment processor will credit the money back. Depending on your financial institution or credit card company, this can take 10 -20 business days.
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