Nexcess Knowledge Base

Knowing how the Nexcess support ticketing system works and how to use it will be covered in this article. Understanding the various support categories and ticket statuses will also be included.

As an advantage of cloud hosting, you can scale your web hosting plan size on demand to meet growth requirements. Learn about the ease of plan resizing for your Nexcess Cloud account.

For security purposes, all Nexcess web hosting accounts have a six-digit PIN number. Viewing and changing your account PIN number can be done in the Nexcess Client Portal.

Billing invoices with Nexcess web hosting are easily found, viewed, managed, downloaded, printed, and paid from your Nexcess Client Portal — learn how!

Using Nexcess Global DNS or your site’s CNAME Target provides your site with many advantages, such as allowing our team to seamlessly modify what IP address your site is pointing to.

Using our Nexcess nameservers not only improves load time, but it also provides a seamless transition during the migration process — your site could load up to one second faster.

Managed WordPress and Managed WooCommerce sites on Nexcess come with multiple plugin options. For managed WordPress and WooCommerce plans, this includes Astra Pro, Beaver Builder, and several premium plugins.

Managed WordPress and Managed WooCommerce Hosting puts your WordPress and WooCommerce site management at your fingertips and provides you with tools and resources to keep your sites running at optimal levels.

Adding a site in your Managed WordPress Portal or Managed WooCommerce Portal is an easy process that just takes a few steps using the Nexcess Client Portal that are documented in this article.