Nexcess Knowledge Base

Nexcess allows customers to leverage vanity subdomains for website testing purposes. So, vanity domains within Nexcess hosting plans are actually temporary subdomains under the primary domain.

We’ve made it easy for you to set up a Nexcess Cloud account. Before we get to the steps involved with setting up web hosting in the cloud, let’s find out what cloud technology is all about.

Cloud auto scaling allows your website to instantly handle more concurrent visitors. At Nexcess, our "autoscaled PHP workers" fortify site resources when there are spikes in web traffic.

Once your site is good to go after design and testing phases are done, you can take your WordPress site live by following the steps provided in this article for how to make a WordPress site live.

Leverage the security of the SSH (Secure Shell) protocol. This article explains how to add an SSH key to the server for your Nexcess Cloud account and set up your SSH key at Nexcess.

Nexcess Cloud clients using Magento 2, WordPress, or WooCommerce can easily create cloud development ("dev") sites through the Nexcess Client Portal for a small monthly charge that varies by size.

Knowing how the Nexcess support ticketing system works and how to use it will be covered in this article. Understanding the various support categories and ticket statuses will also be included.

As an advantage of cloud hosting, you can scale your web hosting plan size on demand to meet growth requirements. Learn about the ease of plan resizing for your Nexcess Cloud account.

For security purposes, all Nexcess web hosting accounts have a six-digit PIN number. Viewing and changing your account PIN number can be done in the Nexcess Client Portal.

Billing invoices with Nexcess web hosting are easily found, viewed, managed, downloaded, printed, and paid from your Nexcess Client Portal — learn how!