Nexcess Knowledge Base

Leverage the security of the SSH (Secure Shell) protocol. This article explains how to add an SSH key to the server for your Nexcess Cloud account and set up your SSH key at Nexcess.

Nexcess Cloud clients using Magento 2, WordPress, or WooCommerce can easily create cloud development ("dev") sites through the Nexcess Client Portal for a small monthly charge that varies by size.

Knowing how the Nexcess support ticketing system works and how to use it will be covered in this article. Understanding the various support categories and ticket statuses will also be included.

As an advantage of cloud hosting, you can scale your web hosting plan size on demand to meet growth requirements. Learn about the ease of plan resizing for your Nexcess Cloud account.

For security purposes, all Nexcess web hosting accounts have a six-digit PIN number. Viewing and changing your account PIN number can be done in the Nexcess Client Portal.

Billing invoices with Nexcess web hosting are easily found, viewed, managed, downloaded, printed, and paid from your Nexcess Client Portal — learn how!

Review our support for Nexcess SIP dedicated server plans and related server documentation, technical specifications, included services, add-ons, and billing.

Read our managed application support documentation. We offer support for various PHP-based applications, including managed WordPress, WooCommerce, Magento, and more.

Review the full documentation related to Nexcess enterprise server cluster support covering the technical specifications, features, services, and architecture.

Documentation of Nexcess hosting support, what to expect, and included services. Learn why Nexcess leads the industry with 24/7 expert support.