As a customer of Nexcess seeking assistance, the first thing you will need to do when calling our Nexcess Support Team is to provide your account ID number and your account PIN number. For security purposes, you must provide your PIN to verify your identity whenever calling our support center.
But first you will need your Nexcess Client Portal username and password handy. If you cannot locate this information, click the Forgot Password? link on the Nexcess Client Portal login page or contact us using the firstname.lastname@example.org email address.
More about the required six-digit Personal Identification Number (PIN) for your Nexcess account
As an added security measure, all Nexcess web hosting accounts are assigned a corresponding account PIN number, made up of six digits. You are required to provide this PIN whenever you call our billing or support departments regarding your account.
Requiring your account ID and PIN numbers be provided to our staff is done to authenticate your call and make sure we are allowed to share sensitive information during our phone call. Using these credentials to validate the account holder, we ensure that the changes we make are as per the account owner's wishes and requests.
Viewing your account ID number and account PIN number step-by-step documentation
To view your account ID number and account PIN number, you will need to access your Nexcess Client Portal using the following URL:
Log in to the Nexcess Client Portal using the username and password for your existing Nexcess account. If you have forgotten your credentials, use the Forgot Password? link to reset your password. Alternatively, you can call us 24 hours, 7 days a week so we can get the credentials part sorted out for you.
After logging into your Nexcess account, you will be on the Home tab of your Nexcess Client Portal with regard to the list of navigation menu options on the left side of the screen. From there, you will be able to see the required account ID number and the account PIN number, which has six digits. In fact, these credentials remain in view along the top of the screen throughout your session as you move to various areas of the portal:
Next to your PIN is an eye icon. After clicking it, you will be able to see the six-digit PIN number revealed. In comparison, your account ID is always in view here.
Changing your account PIN number step-by-step documentation
If you want to change the six-digit PIN number associated with your account, click on the down arrow next to your account name in the upper right area of the portal.
Then, click the Account Settings option in the dropdown menu that appears:
After that, click the pen icon in the upper right corner of Call In PIN section of the user interface located on the left side of the Account Settings screen:
When the Edit PIN window appears, insert your new desired six-digit PIN number and click the Edit PIN button to save your change:
Managing your account PIN number with caution is an essential step in keeping your account intact and safe.
Protecting your account ID and account PIN numbers
As stated above multiple times, your account ID and account PIN number are used by Nexcess staff to authenticate you. This is a prerequisite step before we can make any account changes being requested.
If you have temporarily shared your account ID number and account PIN number with developers, technicians, partners, or contractors in order for them to perform website work, and there comes a time when those services are no longer needed, we advise changing your PIN number immediately following their completion of work. Anyone in possession of your account ID and account PIN number can cancel services or make other change requests with regard to your account details. Therefore, your account PIN number should be tightly controlled and kept safe.
Whether you own an Internet store or a blog, finding a trustworthy business partner is essential for the success of your website. In that light, the Managed WordPress, WooCommerce, Magento, and Flexible Cloud plans at Nexcess are dependable, adaptable, and well-managed.
Providing and supporting the most appropriate Content Managment System (CMS) that runs your website was considered when developing and optimizing these plans at Nexcess. We also offer additional Cloud Container addons that might improve the functioning of your website.
Choose a motivated managed hosting provider
Examine what makes Nexcess different!
- We have 23 years of hosting experience.
- We have 500,000+ websites under management.
- We have 10 global data centers.
- We have an admired partner and affiliate program.
- We are an Inc. 5000 11-time honoree.
- We are a Magento Association Platinum Partner.
With year-around availability, 24 hours a day, 7 days a week, our valiant Nexcess support crew provides vital technical support for your website and account. Please note that if you cannot provide the account ID number and the account PIN number, the support technicians cannot provide you with any information regarding your client account or our company. As always, if you have any trouble logging in to your Nexcess account, make sure to describe this problem in your communication with our staff that so we can assist you with getting the credentials back.
For more helpful articles, explore our excellent Nexcess Knowledge Base, which is found via the following URL:
If you are looking for an article that will help you find your way around the Nexcess Client Portal, check out the article found via the following URL:
The extensive Nexcess Blog covers many helpful topics, and it is found via the following URL:
- Magento or Flex Cloud plan — how to set email password
- How to easily set up a WordPress staging site 2023
- Using the Query Monitor plugin for a WordPress site
- Nexcess hosting and Nexcess Client Portal guide
- How to view your Nexcess account billing invoices
- How to edit your existing billing information and payment method
Note about the original publication date
This article was originally published in September 2019. It has since been updated for accuracy and comprehensiveness.