How to resize your plan to a larger or smaller service.
What you need
Your Client Portal login credentials. If you cannot locate them, click Forgot Password? on the login page.
An existing Nexcess Cloud account. See How to create Nexcess Cloud accounts for more information.
Depending on your selection, we will immediately charge or credit the credit card attached to your account with a prorated amount based on the number of days remaining in the month and the relative cost of your new plan.
Step 1: Access your cloud account dashboard
To access your cloud account dashboard, log in to the Client Portal. From the home page, click Plans.
Step 2: Select account
Either click its name, or select Account Dashboard from the menu toggle.
Step 3: Select and execute your upgrade
Click UPGRADE which will be for a higher plan. 2. Select your desired plan, then click UPGRADE.
- You will be notified when the plan has been resized.
Your upgrade is complete!
For 24-hour assistance any day of the year, contact our support team by email or through your Client Portal.