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The Migration Process at Nexcess

November 03, 2020

A quick note regarding migrations

Our migration service for Managed WordPress and Managed WooCommerce is free for those purchasing a paid WordPress or WooCommerce offering at Nexcess. Our team will generally respond to a request for migration within 24 hrs of submission. While we’re working around the clock to migrate sites, occasionally because of high volume, a queue may build up. This free service is on a first-come-first-served basis. While we cannot accommodate expedited migration requests, here’s a list of our awesome partner agencies that can help if you’ve got a tight migration deadline. 

What is the process?

The general migration process consists of four phases

  1. Phase 1 - Initial sync of the site from your old host to Nexcess.
  2. Phase 2 - Acceptance testing (that’s your part).
  3. Phase 3 - Scheduled re-sync of the site from your old host to Nexcess (to catch anything that’s changed in the meantime).
  4. Phase 4 - DNS update to point A record to your new Nexcess server IP.

How long will it take?

Most migrations are usually completed within 7 to 12 days from beginning to end, but some things can impact this timing including the number of sites, size of the site(s), source, and your responsiveness to questions and acceptance testing.

What is copied over in the re-sync?

The re-sync of your site will include the complete copy of your database, new media, new plugin files and your active theme (email migration is not included). During the re-sync of your site on your old host we will put it into maintenance mode. This helps any new comments, form entries, customers or orders not get lost in the process of the re-sync being run. In most cases, a re-sync should be run so that there are not missing data or file issues after a site goes live. The reason why a re-sync would not be run would be if the site is not live and has not had any new data or file changes in it.

Making the DNS change to go live?

If you can use the Nexcess nameservers for the site domain then it will be possible for the migrations team to change your A record during the going live process. If you are using other name servers then you will need to be able to update your A host record for your site domain. Cloudflare is another option for being able to easily manage your DNS records for your site domain. Setting the TTL to as low as possible for the A host record value will help the site go live faster.

We want your transition to Nexcess to be as seamless as possible. In the meantime, if you have any questions, feel free to reach out!

For 24-hour assistance any day of the year, contact our support team by email or through your Client Portal.

Luke Cavanagh
Luke Cavanagh

Product Operations Manager at Nexcess. A devoted husband and tween wrangler. Synthwave enthusiast. Jerry Goldsmith fan. Doctor Who fan and related gubbins.