We use cookies to understand how you interact with our site, to personalize and streamline your experience, and to tailor advertising. By continuing to use our site, you accept our use of cookies and accept our Privacy Policy.
Contact Us
Contact Us
Sign in
Sign in
Nexcess Logo

Nexcess Web Hosting Migration Form Explained

July 20, 2022

Industry Leadership: Nexcess Web Hosting

Nexcess provides a renown Managed, Flexible & Enterprise Hosting Service for applications like Magento, WordPress, and WooCommerce among several other offerings. When it comes to the features and aspects considered for How To Choose A Web Host: What to Look for & What to AvoidNexcess is leader in the web hosting industry.

Next Steps with a Nexcess Web Hosting Solution?

Read more about the Fully Managed Cloud Environment by Nexcess and its benefits for your business.

A Cloud Hosting Solution That Lets You Do Business Your Way

We believe in the promise of cloud: scalability, security, performance, and ease of use. Together with our team, clients, and partners, we’ve built something better.

Choose From Multiple Applications

Whether you’re a small business or a high-traffic ecommerce store, our cloud hosting solutions are designed around your needs: auto scaling, PCI compliance, and comprehensive development tools provide you with maximum dynamic flexibility in a fully managed cloud environment.

We make applications easy with environment optimizations for:

And there are many more!

Making a Move to Nexcess Web Hosting

In web hosting, migration is an inevitable part of the business. As a result, our "helpful humans" working for the Nexcess Web Hosting division provide a valued set of migration service options for our customers. Our clients may migrate a website to Nexcess Web Hosting on their own or have our migration team do it for free.

You may use our migration service by submitting a migration request from the Nexcess Portal. You need to submit the Migration Request with appropriate details pertaining to the site being migrated. This article will help guide you through the migration request process.

Nexcess Web Hosting: Migration Request

To process, schedule, and initiate the migration request, we need certain information about the site that needs migration. The following steps will provide a better understanding of the migration process. The migration process will also depend on a number of factors, including domain(s), storage needs, bandwidth, etc.

The first question to answer is how many sites need to be migrated?

Requestion Migration: How Many Sites

To prepare for a migration, we need to know how many sites are to be migrated to the Nexcess Web Hosting platform. So please ensure that the Nexcess Product & Plan selected will accommodate all the sites that you wish to migrate. The number of sites that need to be migrated should be equal to or less than the number of sites/domains that can be added to the plan. 

Step 1: General Information

For this step, we need the basic customer information, including name, mailing address, phone number, the destination Nexcess Plan, and Nexcess features that best meet your needs:

Requestion Migration: General Information


Please note that the country code needs and phone number are mandatory field.

Step 2: Website Information

For this step, you need to provide domain and corresponding details that need to be migrated to Nexcess Web Hosting:

Website Information

One important question to answer is where is the website moving from? You may select an entry from the majority web hosting companies in the industry. If your web hosting company is not listed, you may select Other from the picklist. In that case, you need to provide the company name as well:

Where is the Website Moving From

Another important question to answer is if this a multisite? For a multisite/multistore, you need to provide the multisite configuration in the form provided:

Is This a Multisite


The next option comes with the DNS hosting. If the DNS is not managed by Nexcess Web Hosting or Liquid Web, the DNS change needs to be facilitated by the customer with the appropriate company or entity. We cannot assist with DNS changes outside of our systems. When it is time to go live with your migrated site, you will be responsible for updating the DNS records:

Where is Your DNS Hosted

The migration request form ends with a text field where you may list any special requirements you have for the site that need to be taken care of by our support team. An example would be if there are any custom implementation settings or any non-standard software packages necessary on the web server for the site to go live:

Any Special Requirements

Step 3: Review & Submit

As you proceed with the review option in this step, you will see the summary for the submitted migration request form:

Summary for the Submitted Migration Request Form


Upon submitting the migration request form, it will create a tracking ticket for our migration team, and they will follow up with you with regard to next steps.

Multiple Domains

For more than one site migration, you should have selected “I have more than 1 site to migrate in beginning of the process in respect to the first question asking how many sites need to be migrated. If that is the case, you will see the additional prompt with the Site List details:

Site List Details

Using the downloadable CSV or Excel file provided, the details of the multiple domains that require migration to Nexcess Web Hosting can be captured and documented.

In the provided spreadsheet form (the downloadable CSV or Excel file provided), you need to provide the following details in the respective columns for each domain:

1. Site Name

2. Source Information
- Source login URL
- Source PHP Version
- Source IP

3. Source SSH Credentials
- User
- Host
- Port
- Password

4. Source Credentials (Admin Panel Access)

- Username
- Password

5. Final Sync 
(if needed or not)

With the above details being filled in for the domains that need to be moved to Nexcess Web Hosting, you may upload the file and click Request Mitigation.

For Nexcess Web Hosting, you may proceed with the migration of the domain on your own. Our clients are enabled with FTP and SSH access to their Nexcess accounts. You may find the SSH/SFTP access credentials from the admin panel itself.

For the Managed WordPress users, you may follow our article to guide you through the self-migration process. The WordPress/WooCommerce site migration is relatively simple and could be taken care of by following our guide.

Our migration team needs to check the information, schedule the migration, and initiate the migration in a normal scenario. The migration may take five to seven days to get processed. Usually, we need 24 hours' advance notice to schedule a final sync. Our team will be confirming the time with you so that you can provide us with a time frame convenient for you.

Consider Hosting with Nexcess

Hosting optimized for the industry's leading platforms including Managed WordPress HostingManaged WooCommerce Hosting, and Managed Magento Hosting:

Build Better Sites and Stores With Fully Managed Hosting from Nexcess

Faster Speeds, Stronger Security, Inherent Scalability and Trusted Support.

Our range of hosting plans caters to any business scale. We do all the heavy lifting for you to focus on growing your business. In addition, we automatically update ore components and plugins to the latest version and ensure your hosting environment is properly optimized, secured, and updated.

Nexcess infrastructure was specially designed to keep up the best speed and performance in the industry. No traffic surge can threaten your website to go down thanks to our autoscaling technology which adds more resources to your server to handle the load. In addition, we offer always-on security monitoring and support from web hosting experts 24/7/365 and a built-in CDN with 22 locations and advanced caching for ultra-fast loading.

All hosting plans include The Nexcess 30-Day Web Hosting Money Back Guarantee.

We also have a variety of Nexcess support articles about how best to implement our product offerings housed in the Nexcess Knowledge Base, including how to get your site going with a number of different configuration options. These resources include a great article on setting this up for Migrating to Nexcess with managed WordPress and managed WooCommerce hosting.

Need a No-Code Website Building Solution?

Are you on an accelerated schedule and already ready to move forward? If you need to get started with your Nexcess StoreBuilder Solution sooner rather than later, check out these resources:

24-Hour Assistance

If you need any assistance with the above-mentioned, don't hesitate to reach out. For 24-hour assistance any day of the year, Nexcess customers can contact our support team by email at support@nexcess.net or through your Client Portal.

Why Choose Nexcess?

Because we're different! Chris Lema captures "the why" in his passionate and stirring recount of a Nexcess support-related story:

Useful YouTube > Nexcess Channel Links

Resources for More Information

Need more help? The Website Management.htaccess, and Scripts, Cron Jobs, Reports and Monitoring, IP Management, and Dev Sites sections within the Nexcess Knowledge Base are important resources for those seeking additional knowledge. The Applications section also contains valuable insights for those seeking additional knowledge about our other various hosted applications and platforms. Check out our related video playlists and articles below:

New Customers: Fully Managed Hosting Solutions

Not a Nexcess customer yet? Check out our fully managed hosting solutions. The option to chat with an expert is also available.

Related Articles

Paul Stubblefield
Paul Stubblefield


Nexcess Knowledge Base Owner
Content Marketing in Nexcess Digital Marketing
Nexcess, A Liquid Web Brand

Paul Stubblefield
— Technical Writer & Knowledge Management Professional

"Delivering the next generation of life-enhancing technology platforms, software solutions, and mobile-ready applications for technology pioneers, thought leaders, and market innovators in a robustly connected world."

Paul lives in Bonita Springs, Florida, USA. He is an aficionado of art, coffee, good-natured humor, lifelong learning, music, nature, pets, technology, world cultures, and his Zen Patio Garden project.