
Nexcess Knowledge Base
April 17, 2023
By Kiki Sheldon
How to send secure data to the Nexcess Support Team

In this Nexcess Knowledge Base article focused on security, you will learn how to send secure data to the Nexcess Support Team — ensuring the safe sharing of sensitive hosting account information.
February 14, 2023
How to use the Nexcess support ticketing system

Knowing how the Nexcess support ticketing system works and how to use it will be covered in this article. Understanding the various support categories and ticket statuses will also be included.
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November 03, 2022
How to undo cancellation requests for Nexcess web hosting plans

You can undo pending cancellation requests for Nexcess web hosting plans and restore service in the Nexcess Client Portal or with help from the Nexcess Support Team.
July 01, 2022
Patch Applied in the di.xml file on Magento 2 Stores for MariaDB 10.5 Support

MariaDB 10.5 offers improved database performance for your Magneto 2 store. In June 2022, Nexcess enabled a patch to the di.xml file that was made to allow support for MariaDB 10.5.
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October 29, 2019
By Jason Dobry
Scope of support for Managed WordPress & Managed WooCommerce

At Nexcess, our Managed WordPress and Managed WooCommerce hosting platforms are backed by the industry’s best guarantees. Our team is available 24/7/365 to provide superb customer care.
September 11, 2019
By Jason Dobry
How to view shared secure data in your Client Portal

How to view securely view sensitive data sent by our support team.
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