Nexcess Knowledge Base

Tag : support

February 14, 2023

How to use the Nexcess support ticketing system

Knowing how the Nexcess support ticketing system works and how to use it will be covered in this article. Understanding the various support categories and ticket statuses will also be included.

Posted in:

Tags:

Magento,WooCommerce,WordPress,Nexcess,tickets,Support,Heroic Support,ticket,nexcess portal,nexcess client portal,portal,client portal,technical contact information,contact forms

November 03, 2022

By Zachary Armstrong

How to undo cancellation requests for Nexcess web hosting plans

You can undo pending cancellation requests for Nexcess web hosting plans and restore service in the Nexcess Client Portal or with help from the Nexcess Support Team.

Posted in:

Tags:

plan,billing,cancel,Support

July 01, 2022

By Luke Cavanagh

Patch Applied in the di.xml file on Magento 2 Stores for MariaDB 10.5 Support

MariaDB 10.5 offers improved database performance for your Magneto 2 store. In June 2022, Nexcess enabled a patch to the di.xml file that was made to allow support for MariaDB 10.5.

Posted in:

Tags:

Nexcess,patch,Support,maraidb,Magento

October 29, 2019

By Jason Dobry

Scope of support for Managed WordPress & Managed WooCommerce

At Nexcess, our Managed WordPress and Managed WooCommerce hosting platforms are backed by the industry’s best guarantees. Our team is available 24/7/365 to provide superb customer care.

Posted in:

Tags:

WordPress,WooCommerce,Scope of Support,Heroic Support,Support

September 11, 2019

By Jason Dobry