Sometimes the life of some web projects ends. After careful and thoughtful planning, the moment comes to cancel the corresponding web hosting plan that you have in place with your web hosting plan provider.
At Nexcess, understand that this cancellation step may be a valid part of the lifecycle of your website for which you procured Nexcess web hosting. In this article, we will walk you through the factors involved with canceling a Nexcess web hosting plan — and also how to undo pending cancellation requests.
Things to consider before making a cancellation request for a Nexcess web hosting plan
Many cancellation requests for Nexcess web hosting plans have merit and should therefore remain in place after ordered. But what do you do if the submitted cancellation request for your Nexcess web hosting plan was premature or circumstances have changed since it was ordered?
You will be seeking whom at Nexcess to contact regarding the reversal of your cancellation order, or if can you undo the cancellation request yourself? If it is true that you can do it yourself, you will want to know the steps involved. All of this information, and much more can be found in this article.
What is the cancellation process for your Nexcess web hosting plan and how does it work?
When you purchase Nexcess web hosting, you purchase space on a server to which your website will be uploaded. If you apply for cancellation of hosting services, your data will be deleted from the server. So, it is crucial to consider all the details before applying for a cancellation. Here are the kinds of questions you should ask yourself before canceling a Nexcess web hosting plan.
Do I have enough time to undo the cancellation request?
Of course, hosting costs money each month that you have your Nexcess web hosting plan active, but please do not rush the process of turning off your website as there are important steps that you may omit if you move too fast.
For example, there may be important website data in jeopardy of losing that you will not be able to recover later, if you do not capture it ahead of the site shutdown date. We recommend that you plan all plan cancellations with ample lead time, having at least a ten-day window of time left to change your decision before final day. Nexcess web hosting will be canceled in the next monthly payment in our example shown below:
Do I have backups?
Imagine that you decided to change the hosting company or the project you were working on needs to be paused. Before canceling the hosting plan, think about what if the new hosting provider is different from what you expected or if you need to quickly bring live a copy of your current website from a backup copy.
The best option for a safe and fast recovery would be to have a couple of backups, even temporary ones. Keeping such backups is usually good practice until you know how operations and polices at your new hosting company work.
Nexcess web hosting plan management
Nexcess has redesigned the Nexcess Panel, and now it has become much more convenient to manage hosting with us. Although the Nexcess Knowledge Base documents many facets of the Nexcess Panel, the focus of this article will remain on managing your Nexcess web hosting plan and, in particular, how to undo a cancellation request.
Ways to undo a cancellation request
There are two ways how you can undo a cancellation request:
- Using the Nexcess Client Portal in a self-sever manner.
- With the help of the Nexcess Technical Support Team.
Both are very convenient and will take you only a few minutes. Indeed, Nexcess has made the cancellation process very simple, as we all understand how necessary and urgent a Nexcess web hosting plan cancellation request can be.
Undo a cancellation request via Nexcess Panel
You can apply for cancellation using the self-service functionality inside the Nexcess Panel (also known as the Nexcess Client Portal):
1. Go to Plans area in the Nexcess Client Portal.
2. Click on the icon with three dots on the row for your corresponding plan and the click the Request Cancellation button:
3. After you apply for cancellation, the status of your plan will change to Pending Cancellation:
4. To cancel the application, you need to go to Plans and click on the icon with three dots on the row for your corresponding plan and click Restore Service:
5. The "Restore Service” action will only take a few seconds in the system, and your plan will be active again!
Undo a cancellation request with the help of the Nexcess Technical Support Team
A different situation may arise, and perhaps the first method will not be available to you. Again, the Nexcess Technical Support Team will come to your aid:
You have three options for engaging the Nexcess Technical Support Team, which are covered in the following sections.
Nexcess Technical Support Team option #1: initiating a live chat session
The chat search takes only a few seconds, which is impressive. It remains only to explain your problem, which will be solved in a few minutes.
Nexcess Technical Support Team option #2: creating a support ticket
The advantages of the ticket are that you do not need to spend time chatting or on the phone. You will be notified by mail as soon as your request is resolved.
Nexcess Technical Support Team option #3: making a support phone call
The phone is similar to a chat, but for some people, this form of live communication is essential, especially if the problem is urgent.
What to do if your Nexcess web hosting plan has already been canceled?
If it's a dedicated physical server, the hardware is typically decommissioned within a few days after the cancellation order goes through normally. However, the server data clearing time frame could be extended up to two weeks if the cancellation occurred as a result of non-payment. The data is wiped out after that extended grace period has passed.
There are more options available if you didn't have a dedicated server. In these cases, the data is stored for around a month after the cancellation order goes through and can be restored during these 30 days if requested.
How to recover data?
If you want to recover data, you need to contact our Nexcess Technical Support Team. How to do this was already described earlier in this article, but let's show it again to be clear:
There will be three support-related icons in the lower corner of the Nexcess Panel:
1. Live Chat
2. Support Ticket
3. Phone Call
Choose any desired method, and you can apply for the restoration of your Nexcess web hosting plan.
How much does it cost?
There will be a nominal $25 recovery fee if you want to recover the data.
Are you still thinking about whether to keep or undo the cancellation request for your Nexcess web hosting plan?
We encourage you to make an informed decision by considering all of the value that Nexcess web hosting offers the savvy and technical website owner per unique platform! Nexcess offers all the most popular web application suites with the highest levels of performance and stability:
The benefits of hosting your site with Nexcess include:
- You will get the highest quality technical support and the fastest servers, making you the leader in your industry.
- You will no longer need to maintain the site with special hosting plans.
- You get free migration assistance and round-the-clock technical support with expert advice about the nuances of the WordPress, WooCommerce, and Magento platforms.
Explore the many reasons to choose a hosting option from Nexcess and build an amazing website. Managed Hosting from Nexcess makes setting up your website on our platform easy and offers all the most popular web application suites.
Do you need further assistance from the Nexcess Technical Support Team?
Nexcess is ready for you! Are you ready for Nexcess? Don’t miss the opportunity to host with the best!
- United States: 1-866-639-2377
- United Kingdom: +0-808-196-5715
- Australia: 1-800-765-472
- International: 1-313-279-0722
Or contact Nexcess via chat or email anytime, 24/7.
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Note about the original publication date
This article was originally published in September 2019. It has since been updated for accuracy and comprehensiveness.