This article will take a deep dive into enterprise server cluster support documentation for those more specialized solutions we build at a larger scale.
Learn about our custom-engineered enterprise server clusters, designed to meet complex requirements for enterprise-grade solutions:
- WordPress enterprise hosting
- WooCommerce enterprise hosting
- Magento enterprise hosting
- ExpressionEngine enterprise hosting
- Craft CMS enterprise hosting
What to expect from Nexcess enterprise server clusters
Bare metal and cloud servers
Curate your cluster with a selection of robust, reliable enterprise server solutions.
Enterprise server support
Elite, in-house administrators do everything possible to help your business.
Made-to-order clusters
We custom-build and optimize your enterprise server clusters for any purpose.
High availability
We provide 100% uninterrupted networking and power keep you up and running.
Server tuning
We optimize and tune your servers as your needs change.
Full compliance
Our global data centers are General Data Protection Regulation (GDPR), Statement on Standards for Attestation Engagements No. 18 (SSAE-18), and Payment Card Industry Data Security Standard (PCI DSS) compliant.
Private infrastructure
Nexcess-owned infrastructure allows our experts to respond to incidents quickly.
Unlimited nodes
Scale horizontally with as many nodes as you need.
MultiCluster Engine (MCE) Secure Isolated Platform (SIP) cluster packages
We recommend a custom solution, but we do have packages. Contact us now to learn if an MCE plan is right for your business:
Technical specifications for enterprise servers
Below the support documentation related to our standard provisioning for each server in bare metal clusters based on our historical expertise. While they are customizable, we may recommend certain defaults.
Bandwidth applies to your entire cluster with generous 10-20 TB monthly limits. Bare metal PHP workers are adjustable based on how your application is handling traffic.
Prices listed are based on add-on costs; clusters are priced as a whole, so costs may be higher or lower depending on your solution.
Load balancer (automatically included)
Database — MariaDB (automatically included with more instances available as add-ons)
File server (automatically included)
Web node (available as an add-on)
Development / staging environments (available as add-ons)
Admin / cron (available as an add-on)
Search (available as an add-on)
Cache (available as an add-on)
See Nexcess architecture in action
2x web application server architecture map
4x web application server architecture map
6x web application server architecture map
Services included in enterprise hosting
Support
- 24/7/365 Enterprise Support Group (ESG) support
- 24/7/365 digital, onsite server monitoring
- 24/7/365 technical support
- 24/7/365 technical support documentation, blog, and knowledge base
- 24/7/365 application expertise
- 24/7/365 DevOps assistance
Security
- PCI and malware scans
- Firewall
- OS security hardening
- Robust data center security
- UPSes and disaster protection
- RAID protection
- SSLs
- Automatic OS / stack updates
- Quarantines
Migrations
- Free, managed migrations
- Identify performance bottlenecks and provide recommendations for improvement
Flagging concerns for your team - Custom cluster builds
- White-glove onboarding and service
- Flexible timeframe
Peace of mind
- Daily backups
- Custom optimization and tuning
- ERP assistance
- Flexible infrastructure for growth
- Transparent pricing
- Honest communication
- Proactive enterprise server cluster management
- Service alerts
Developer expertise
- Limited "sudo access" upon request
- Reboots
- SSH user groups
- DNS
- Configuration challenges
- PHP troubleshooting
ThreatDown add-on for enterprise customers — intrusion detection, response, and management
ThreatDown powered by Malwarebytes assists with compliance and risk mitigation. Contact our team to learn if the ThreatDown add-on is available with the enterprise solution you have with us.
What is the ThreatDown cyber defense system?
ThreatDown is a comprehensive security platform that provides real-time threat detection, vulnerability management, and compliance solutions for servers, endpoints, and cloud environments. Its features include:
- Real-time threat detection and response
- Continuous vulnerability scanning and remediation
- Security configuration and policy management
- Endpoint security and endpoint detection and response (EDR)
- Network security monitoring and threat detection
- Cloud security monitoring and threat detection
What does ThreatDown do?
ThreatDown's platform aims to unify security solutions, enabling organizations to detect and respond to threats more effectively. It provides a single platform for threat detection, incident response, and security management, helping to streamline security operations and reduce risk.
By providing real-time threat detection, vulnerability management, and compliance solutions, ThreatDown helps organizations protect their servers, endpoints, and cloud environments from cyber threats and maintain regulatory compliance.
Who can get the ThreatDown add-on?
"At this time, Nexcess dedicated and enterprise customers are eligible to add the ThreatDown security service. This includes SIP plans, bare metal servers, dedicated cloud solutions, and enterprise server cluster environments.
Customers should make note of the fact that they will not have access to ThreatDown's OneView portal, but that our team will be leveraging the platform's entire suite of tools to optimize cyber defense on a per-customer basis."
Enterprise server cluster billing
Nexcess is a fixed-fee enterprise hosting provider — overages or runaway costs are not part of our solution. Enterprise products are billed monthly or yearly. Multi-year contracts are available, but not required.
Contact us to learn more
Reach out to us for a solution that satisfies your enterprise server cluster needs for years to come:
- Request an enterprise server quote.
- Chat with an expert.
- Read about enterprise server hosting support that goes beyond just our hardware.
General Nexcess support documentation and resources
Refer to the following general support resources:
- Hosting support FAQ
- Enterprise hosting support FAQ
- How to use the Nexcess support ticketing system
- How to send secure data to Nexcess support
Other areas and related support documentation
You can also refer to the following related support documentation by area:
- General hosting support documentation
- Managed application support documentation
- Single Secure Isolated Platform (SIP) server documentation and support
Navigating Nexcess product documentation
To enable easy adoption and efficient use, Nexcess is transparent about our portfolio of web hosting products and services. We encourage our clients to delve into our product details as needed. We focus on empowering our customers with knowledge transfer, so that they can administer their Nexcess hosting plans with great success — no matter the size of the websites involved.
Get better results for your website
With fully managed hosting from Nexcess, better is built in.
Using the links below, you will find detailed documentation that covers all facets of using and optimizing our products and services:
Nexcess is committed to delivering the highest quality technology and performance to our customers. As we continue to explore new avenues of growth and development, product documentation may change.
