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Enterprise server cluster support documentation

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November 01, 2021

This article will take a deep dive into enterprise server cluster support documentation for those more specialized solutions we build at a larger scale.

Learn about our custom-engineered enterprise server clusters, designed to meet complex requirements for enterprise-grade solutions:

What to expect from Nexcess enterprise server clusters

Learn about our custom-engineered server clusters

Bare metal and cloud servers

Curate your cluster with a selection of robust, reliable enterprise server solutions.

Enterprise server support

Elite, in-house administrators do everything possible to help your business.

Made-to-order clusters

We custom-build and optimize your enterprise server clusters for any purpose.

High availability

We provide 100% uninterrupted networking and power keep you up and running.

Server tuning

We optimize and tune your servers as your needs change.

Full compliance

Our global data centers are General Data Protection Regulation (GDPR), Statement on Standards for Attestation Engagements No. 18 (SSAE-18), and Payment Card Industry Data Security Standard (PCI DSS) compliant.

Private infrastructure

Nexcess-owned infrastructure allows our experts to respond to incidents quickly.

Unlimited nodes

Scale horizontally with as many nodes as you need.

MultiCluster Engine (MCE) Secure Isolated Platform (SIP) cluster packages

We recommend a custom solution, but we do have packages. Contact us now to learn if an MCE plan is right for your business:

We recommend a custom solution, but we do have packages. Contact us now to learn if an MCE plan is right for your business.
ℹ️ = In the MCE-SIP-100, the file server also doubles as the web node.

Technical specifications for enterprise servers

Below the support documentation related to our standard provisioning for each server in bare metal clusters based on our historical expertise. While they are customizable, we may recommend certain defaults.

Bandwidth applies to your entire cluster with generous 10-20 TB monthly limits. Bare metal PHP workers are adjustable based on how your application is handling traffic.

Prices listed are based on add-on costs; clusters are priced as a whole, so costs may be higher or lower depending on your solution.

Load balancer (automatically included)

Load balancer (automatically included)

Database — MariaDB (automatically included with more instances available as add-ons)

Database — MariaDB (automatically included with more instances available as add-ons)

File server (automatically included)

File server (automatically included)
ℹ️ = In the MCE-SIP-100, the file server also doubles as the web node.

Web node (available as an add-on)

Web node (available as an add-on)

Development / staging environments (available as add-ons)

Development / staging environments (available as add-ons)

Admin / cron (available as an add-on)

Admin / cron (available as an add-on)

Search (available as an add-on)

Search (available as an add-on)

Cache (available as an add-on)

Cache (available as an add-on)

See Nexcess architecture in action

2x web application server architecture map

2x web application server architecture map

4x web application server architecture map

4x web application server architecture map

6x web application server architecture map

6x web application server architecture map

Services included in enterprise hosting


  • 24/7/365 Enterprise Support Group (ESG) support
  • 24/7/365 digital, onsite server monitoring
  • 24/7/365 technical support
  • 24/7/365 technical support documentation, blog, and knowledge base
  • 24/7/365 application expertise
  • 24/7/365 DevOps assistance


  • PCI and malware scans
  • Firewall
  • OS security hardening
  • Robust data center security
  • UPSes and disaster protection
  • RAID protection
  • SSLs
  • Automatic OS / stack updates
  • Quarantines


  • Free, managed migrations
  • Identify performance bottlenecks and provide recommendations for improvement
    Flagging concerns for your team
  • Custom cluster builds
  • White-glove onboarding and service
  • Flexible timeframe

Peace of mind

  • Daily backups
  • Custom optimization and tuning
  • ERP assistance
  • Flexible infrastructure for growth
  • Transparent pricing
  • Honest communication
  • Proactive enterprise server cluster management
  • Service alerts

Developer expertise

  • Limited "sudo access" upon request
  • Reboots
  • SSH user groups
  • DNS
  • Configuration challenges
  • PHP troubleshooting

F5 Distributed Cloud add-on for enterprise server clusters — Threat Stack intrusion detection, response, and management

F5 App Infrastructure Protection (AIP) assists with compliance and risk mitigation. Contact us to learn if F5 AIP is available with your Nexcess solution.

What is F5 App Infrastructure Protection (AIP)?

"Formerly known as Threat Stack, the F5 Distributed Cloud AIP Agent is a multi-layered compliance and vulnerability monitoring solution for servers. The agent can be deployed for intrusion detection, vulnerability assessments, container security, or file integrity monitoring. The result is faster threat detection and remediation using automated rulesets and machine learning."

What does F5 AIP do?

"F5 Distributed Cloud ensures your sites are always compliant and secure. It makes life easier for your DevOps and SecOps teams. Threat Stack uses machine learning and cloud telemetry to identify any security risks on every layer of your cloud infrastructure. It runs 24/7/365 and provides immediate flagging of suspicious activities on your network."

Who can get the F5 Distributed Cloud add-on?

"At this time, Nexcess dedicated and enterprise customers are eligible to add F5 security service. This includes SIP plans, bare metal servers, dedicated cloud solutions, and enterprise server cluster environments."

Enterprise server cluster billing

Nexcess is a fixed-fee enterprise hosting provider — overages or runaway costs are not part of our solution. Enterprise products are billed monthly or yearly. Multi-year contracts are available, but not required.

Contact us to learn more

Reach out to us for a solution that satisfies your enterprise server cluster needs for years to come:

General Nexcess support documentation and resources

Refer to the following general support resources:

Other areas and related support documentation

You can also refer to the following related support documentation by area:

Navigating Nexcess product documentation

To enable easy adoption and efficient use, Nexcess is transparent about our portfolio of web hosting products and services. We encourage our clients to delve into our product details as needed. We focus on empowering our customers with knowledge transfer, so that they can administer their Nexcess hosting plans with great success — no matter the size of the websites involved.

Get better results for your website

With fully managed hosting from Nexcess, better is built in.

Using the links below, you will find detailed documentation that covers all facets of using and optimizing our products and services:

Nexcess is committed to delivering the highest quality technology and performance to our customers. As we continue to explore new avenues of growth and development, product documentation may change.


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