Nexcess Knowledge Base

The Nexcess Client Portal has been updated to make it easier to find key information in the navigational sidebar, which can be expanded using the Show More button. Also, you can search by keyword.

If you need to change your billing terms on one or more plans, you can do so in the Nexcess Client Portal. You can change monthly billing to annual billing and vice versa.

Being able to easily deactivate all active plugins on a site and change the active theme will make troubleshooting issues on your site a lot easier. This article will cover the steps involved.

Learn how to enable Let's Encrypt, a type of self-generated SSL certificate available for Nexcess Managed WordPress and Managed WooCommerce clients.

Learn how to view your admin user credentials — username and password — in the Nexcess Client Portal for your newly installed site with Managed WordPress or Managed WooCommerce hosted by Nexcess.

Regarding hosting plans for your Nexcess Cloud account, credentials for Secure Shell (SSH) and SSH FTP (SFTP) access via command line are generated and viewed within each service plan’s dashboard.

Adding a site in your Managed WordPress Portal or Managed WooCommerce Portal is an easy process that just takes a few steps using the Nexcess Client Portal that are documented in this article.

You’ve learned about how to create a backup and your Managed WordPress/Managed WooCommerce Portal automatically backs up your site. If anything goes wrong, you will be able to restore it easily.

How to view securely view sensitive data sent by our support team.

Where to find and how to change your DNS records from your Nexcess Client Portal.