Nexcess Knowledge Base

Before going live with your Magento 2 store, you will need to modify your A host record in your domain manager for the site domain as well as taking other important steps covered in this article.

In order for your site to go live on your plan, you will need to first either use the Nexcess nameservers (DNS entries) or you will need to edit the CNAME record for your site domain.

If you need to change your billing terms on one or more plans, you can do so in the Nexcess Client Portal. You can change monthly billing to annual billing and vice versa.

Learn how to edit your existing billing Information and payment method in the Nexcess Client Portal.

The new URL for the Nexcess Client Portal is my.nexcess.net. With this new URL, there are design enhancements, mobile experience improvements, and better integration with the support ticket system.

If you reside in a country that charges a value-added tax on services provided, Nexcess will require a VAT Number that states that you are tax exempt.

Learn how to enable Let's Encrypt, a type of self-generated SSL certificate available for Nexcess Managed WordPress and Managed WooCommerce clients.

We don't accept FTP connections, but FTP Secure (FTPS) credentials are available in Managed WordPress and Managed WooCommerce plans and are found within each individual site's management page.

Learn how Nexcess clients can add, edit, and delete members to their account through the Nexcess Client Portal.

Cache Enabler is an easy-to-use page caching plugin which will help improve the loading time of your site by creating static HTML files of pages and posts. You can manage cache expiry time values.