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Category : client-portal
June 25, 2021

Going live with your Magento 2 store

Before going live with your Magento 2 store, you will need to modify your A host record in your domain manager for the site domain as well as taking other important steps covered in this article.
June 25, 2021

How to edit or add a CNAME DNS record to go live with your site

In order for your site to go live on your plan, you will need to first either use the Nexcess nameservers (DNS entries) or you will need to edit the CNAME record for your site domain.
February 10, 2021

How to Change Monthly Billing to Annual Billing in the Portal

If you need to change your billing terms on one or more plans, you can do so in the Nexcess Client Portal. You can change monthly billing to annual billing and vice versa.
January 28, 2021

How to Edit Your Existing Billing Information and Payment Method

Learn how to edit your existing billing Information and payment method in the Nexcess Client Portal.
January 12, 2021

Portal Updates - January 2021

The new URL for the Nexcess Client Portal is my.nexcess.net. With this new URL, there are design enhancements, mobile experience improvements, and better integration with the support ticket system.
July 22, 2020

Value Added Tax (VAT) Information & FAQ

If you reside in a country that charges a value-added tax on services provided, Nexcess will require a VAT Number that states that you are tax exempt.
June 29, 2020

How to Enable Let’s Encrypt

Learn how to enable Let's Encrypt, a type of self-generated SSL certificate available for Nexcess Managed WordPress and Managed WooCommerce clients.
November 07, 2019

Locating your FTPS credentials in managed WordPress and managed WooCommerce hosting

We don't accept FTP connections, but FTP Secure (FTPS) credentials are available in Managed WordPress and Managed WooCommerce plans and are found within each individual site's management page.
November 06, 2019

How to add or edit team members in your Client Portal

Learn how Nexcess clients can add, edit, and delete members to their account through the Nexcess Client Portal.
November 05, 2019

How to use the Cache Enabler Plugin on your Site

Cache Enabler is an easy-to-use page caching plugin which will help improve the loading time of your site by creating static HTML files of pages and posts. You can manage cache expiry time values.
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