Nexcess Knowledge Base

The new URL for the Nexcess Client Portal is my.nexcess.net. With this new URL, there are design enhancements, mobile experience improvements, and better integration with the support ticket system.

If you reside in a country that charges a value-added tax on services provided, Nexcess will require a VAT Number that states that you are tax exempt.

Learn how to enable Let's Encrypt, a type of self-generated SSL certificate available for Nexcess Managed WordPress and Managed WooCommerce clients.

Nexcess clients on physical web servers (non-cloud) can subscribe to receive email notifications on bandwidth limits, disk usage limits, and SSL certificate expiration dates for their hosting plans.

We don't accept FTP connections, but FTP Secure (FTPS) credentials are available in Managed WordPress and Managed WooCommerce plans and are found within each individual site's management page.

Learn how Nexcess clients can add, edit, and delete members to their account through the Nexcess Client Portal.

Cache Enabler is an easy-to-use page caching plugin which will help improve the loading time of your site by creating static HTML files of pages and posts. You can manage cache expiry time values.

The Visual Comparison Tool for Managed WordPress and Managed WooCommerce Hosting is designed to test plugin updates on a staged version of your website.

Managed WordPress and Managed WooCommerce Hosting puts your WordPress and WooCommerce site management at your fingertips and provides you with tools and resources to keep your sites running at optimal levels.

Using a plugin, learn how to complete a self-migration of your website to Managed WordPress or Managed WooCommerce from Nexcess. Alternatively, you can contact Nexcess staff for assisted migrations.