
Nexcess Knowledge Base
January 12, 2021
Portal Updates - January 2021

The new URL for the Nexcess Client Portal is my.nexcess.net. With this new URL, there are design enhancements, mobile experience improvements, and better integration with the support ticket system.
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July 22, 2020
Value Added Tax (VAT) Information & FAQ

If you reside in a country that charges a value-added tax on services provided, Nexcess will require a VAT Number that states that you are tax exempt.
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June 29, 2020
How to Enable Let’s Encrypt

Learn how to enable Let's Encrypt, a type of self-generated SSL certificate available for Nexcess Managed WordPress and Managed WooCommerce clients.
June 09, 2020
How to Subscribe to Notifications in Siteworx

Nexcess clients on physical web servers (non-cloud) can subscribe to receive email notifications on bandwidth limits, disk usage limits, and SSL certificate expiration dates for their hosting plans.
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November 07, 2019
Locating your FTPS credentials in managed WordPress and managed WooCommerce hosting

We don't accept FTP connections, but FTP Secure (FTPS) credentials are available in Managed WordPress and Managed WooCommerce plans and are found within each individual site's management page.
November 06, 2019
By Jason Dobry
How to add or edit team members in your Client Portal

Learn how Nexcess clients can add, edit, and delete members to their account through the Nexcess Client Portal.
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November 05, 2019
How to use the Cache Enabler Plugin on your Site

Cache Enabler is an easy-to-use page caching plugin which will help improve the loading time of your site by creating static HTML files of pages and posts. You can manage cache expiry time values.
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October 29, 2019
By Jason Dobry
How to use the Visual Comparison Tool

The Visual Comparison Tool for Managed WordPress and Managed WooCommerce Hosting is designed to test plugin updates on a staged version of your website.
October 29, 2019
By Jason Dobry
Getting started with managed WordPress and WooCommerce hosting

Managed WordPress and Managed WooCommerce Hosting puts your WordPress and WooCommerce site management at your fingertips and provides you with tools and resources to keep your sites running at optimal levels.
October 29, 2019
By Jason Dobry
Migrating to Nexcess with managed WordPress and managed WooCommerce hosting

Using a plugin, learn how to complete a self-migration of your website to Managed WordPress or Managed WooCommerce from Nexcess. Alternatively, you can contact Nexcess staff for assisted migrations.
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