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Portal Updates - January 2021

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Notice anything different?

We've enhanced the appearance of our portal and we're working on updating screenshots. Things might look different, but the functionality remains the same.
January 12, 2021

We are always working hard to improve your experience here at Nexcess and our recent updates to your customer portal will hopefully do just that. Though largely an under-the-hood overhaul to help speed things up and to make way for future feature updates, there are some changes you might want to be aware of as you work in your refreshed portal. 

  1. New Portal URL
    You might have noticed when you first logged in that your portal now resides at as opposed to This is an intentional change and while your old URLs will all redirect to the new URLs, we wanted to let you know about this in case you had shortcuts or other bookmarks in need of update.

  2. Mobile Experience Improvements
    Managing your portfolio of websites on the go has never been easier. With improved mobile responsiveness and dynamic page scaling, you can quickly make the changes you need and get back to doing whatever you like.

  3. Support Ticket Enhancements
    We’re here for you 24/7/365 and getting in touch with us is even better with the updates we’ve made to your support area. In addition to the improved typography and layout, you can now add watchers to your tickets in case you want to include someone else in the conversation. It’s also easier to request migration assistance with our improved request form, nested within your support ticket section.

  4. Portal Design Enhancements
    In addition to the backend improvements, we also made some aesthetic adjustments to the front end, largely consisting of typography and layout upgrades. These will make everything easier to use and nicer to look at, which is always a good thing.

We look forward to sharing more with you as we continue to innovate and refine your Nexcess portal. Feel free to bookmark this page for continued updates as they’re published. 

Thanks for being a Nexcess customer!

Jess Frick
Jess Frick

Jessica Frick brings over 20 years of experience in the technology sector. A graduate of Rollins College, she's focused on delivering the best web applications (including WordPress, WooCommerce, Magento, and more!) to customers with the best performance possible. When she’s not obsessing about all things digital, you can find her enjoying quality time with her family, listening to music, binging a sci-fi series, working in her garden, or brewing some iced tea.

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