Nexcess Knowledge Base

Using the Nexcess Client Portal, we can learn how to check your credit balance and billing credits received with a promo code or earned from our affiliate program.

In this article we will discuss how to configure web hosting teams that include team members with different roles and permissions in the Nexcess Client Portal.

Nexcess offers various web hosting services to support your online business and hobbies. In this article, we will discuss how to cancel a hosting service as needed.

When you upgrade from a multi-tenant plan to a single-tenant plan, you must migrate your data to a new server — as is the case of going from ≤M to ≥L within your Nexcess website hosting plans.

When you downgrade from a single-tenant plan to a multi-tenant plan, you must migrate your data to a new server — as is the case of going from ≥L to ≤M within your Nexcess website hosting plans.

Site backups are important! Every Nexcess web hosting plan comes with free daily courtesy backups that are automatically created and kept for 30 days on a remote backup server.

Redis object caching can improve database query performance both on the front end of your site and in wp-admin. We automatically install the Object Cache Pro plugin to do this.

MariaDB 10.5 offers improved database performance for your Magneto 2 store. In June 2022, Nexcess enabled a patch to the di.xml file that was made to allow support for MariaDB 10.5.

The Nexcess Client Portal has been updated to make it easier to find key information in the navigational sidebar, which can be expanded using the Show More button. Also, you can search by keyword.