Nexcess Knowledge Base

Documentation of Nexcess hosting support, what to expect, and included services. Learn why Nexcess leads the industry with 24/7 expert support.

As a site administrator, there is something you need to be aware of: bots. Bots account for more than half of all web traffic. This article will help you better understand bots.

Nexcess Safe Harbor ensures your Magento 1 store is secure by providing patches, etc. Nexcess is PCI certified as a Level 1 Solution Provider, aiding merchants in their own PCI certification process.

Nexcess uses a system based on Real Time IP Blacklisting to keep your website and data safe. The two main approaches discussed in this article are greylisting and advanced threat detection.

Credentials for FTPS access are available and are found within each service plan’s dashboard. This article will walk you through the steps to find your FTPS login information.

Regarding hosting plans for your Nexcess Cloud account, credentials for Secure Shell (SSH) and SSH FTP (SFTP) access via command line are generated and viewed within each service plan’s dashboard.

Read this article to learn how to change SSH passwords for your server from the CLI, provided you have SSH access.

SSH keys are a means of authenticating a user to an SSH server without using a password. This article will cover how to create SSH keys in Windows with PuTTY.

How to view securely view sensitive data sent by our support team.

How Nexcess clients on physical (non-cloud) servers can activate two-factor authentication for their SiteWorx account.