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Locating your FTPS credentials for Nexcess Cloud

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November 20, 2019

FTPS is a secure file transfer protocol available in most FTP clients, including FileZilla and Cyberduck.  Your Cloud environment does not accept plain FTP connections, but it will accept FTPS connections.  

If you’d like to provide more control over which files a user can access, you can use an FTP Secure account. Please ensure that you’ve configured your FTP client to connect via SSL/TLS with explicit encryption. For security purposes, all usernames must include the site’s domain as the mail server. However, this email address does not need to exist to be set as a username.

Credentials for FTPS access are available and are found within each service plan’s dashboard.  This article will walk you through the steps to find your FTPS login information and modify it for your development needs.


It is not advised to share passwords. Please generate a new password each time you need to log into FTPS to protect your site from compromise.

FTPS Credentials

Step 1: Access Cloud Plans Page

Log in to your Portal. From the home page, click Plans.

Step 2: Select account

Either click its name, or select Plan Dashboard from the menu toggle.

Step 3: Create or edit credentials


  1. Select ACCESS from the menu

  2. In the Secure FTP Account Management section, click Add or Edit, as desired

  3. Enter the Username (1), Password (2), and Home Directory (3). Click Add (or Submit if editing) when ready.


Nexcess, the premium hosting provider for WordPress, WooCommerce, and Magento, is optimized for your hosting needs. Nexcess provides a managed hosting infrastructure, curated tools, and a team of experts that make it easy to build, manage, and grow your business online. Serving SMBs and the designers, developers, and agencies who create for them, Nexcess has provided fully managed, high-performance cloud solutions for more than 22 years.

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