Nexcess Knowledge Base

You’ve learned about how to create a backup and your Managed WordPress/Managed WooCommerce Portal automatically backs up your site. If anything goes wrong, you will be able to restore it easily.

Both Shopify and BigCommerce have export options that allow you to export products, orders, and customers to CSV files. You can then use these CSV files to rebuild your store in WooCommerce.

Learn how to clear your browser cache as a possible way to resolve issues with its normal operation.

Learn how to unzip (decompress/uncompress) .gz or tar.gz files in Linux. This article covers the differences between TAR, GZ, TAR.GZ, TGZ, and ZIP files.

How Nexcess Cloud clients can instantly create dev sites to test changes to their website.

This article shows how to disable maintenance mode in the event your store shows the error message, “The server is temporarily unable to service your request due to maintenance downtime or capacity problems."

Setting the return-path email designates an email address for all failed emails.

How to view securely view sensitive data sent by our support team.

Learn how to change Magento base URLs using this helpful guide from Nexcess. This article provides 3 methods for changing Magento base URLs.

How you can reset or change your admin password for Magento 1.x and where to find additional critical security measures.