Nexcess Knowledge Base

Learn about the frequently misunderstood benefits of dedicated IP addresses.

Learn how to use TraceRoute to troubleshoot network connection issues. Follow our step-by-step instructions for Windows and Mac OSX.

Nexcess clients can learn how to perform various operations with SSL certificates for system services with NodeWorx.

How Nexcess clients on physical (non-cloud) accounts can add secondary domains to their service.

How to use SiteWorx to configure email filters to delete or quarantine unwanted email for your Nexcess account.

Getting an SSL certificate first requires you to generate a Certificate Signing Request (CSR), and some require you to specify “domain.com” or “www.domain.com” as the common name of your website.

Wildcard SSL certificates secure website URLs and an unlimited number of subdomains under a single IP address. Wildcard SSL certificates have the same level of security as standard SSL certificates.

Learn about Domain Control Validation (DCV). By email, DNS record, and file authorization are the three methods Nexcess clients can use to send DCVs to Comodo when registering SSL certificates.

How to use SiteWorx to modify or create a DNS SPF record for the domain attached to your Nexcess account.

Understand what WHOIS is and why it's important in web hosting. Learn how to perform a WHOIS search.