Nexcess Knowledge Base

We do not grant sudo privileges to managed server accounts, although our support team may be able to implement such changes on your behalf if you are a Nexcess client.

This form allows authorized collocating clients to request access cards to Nexcess facilities.

Learn how colocating clients request and revoke access cards for regular access and one-time visitor badges for entry into the Southfield, Michigan facilities (MEL/TMR) — the Nexcess data centers.

The Digital Millennium Copyright Act Policy (“DMCA”) was enacted by the United States in 1998 to protect intellectual property rights on the Internet with regard to digital media.

Learn how to optimize JPEGs, PNGs, and GIFs from the CLI using jpegoptim, OptiPNG, and Gifsicle — all Nexcess servers have the jpegoptim, OptiPNG, and Gifsicle utilities installed.

How to use our website to purchase a non-cloud, shared hosting plan for Magento or WordPress.

The PHP FastCGI Process Manager (PHP-FPM) limit, often referred to as max_children, refers to the setting for the maximum number of concurrent PHP-FPM processes allowed to run on a web server.

Learn how to report abuse to Nexcess. We define "abuse" as anything that violates our Acceptable Use Policy. Nexcess clients and third parties should report all abuse to the Nexcess Abuse Team.

What are the differences between managed and unmanaged Nexcess web hosting service plans? The differences relate to the services included, such as maintenance, security, and troubleshooting.