Nexcess Knowledge Base

Learn how to give someone temporary access to your Magento 2 store.

This FAQ addresses common concerns of MageMojo customers about to migrate to Nexcess services.

Redis is commonly used on Magento stores for object caching and page caching. The Redis CLI will make clearing/flushing the Redis cache on your Magento store fast. Learn how in this article.

Learn how colocating clients request and revoke access cards for regular access and one-time visitor badges for entry into the Dearborn, Michigan facility (OTR) — the Nexcess data center.

How Nexcess clients on physical (non-cloud) clients can create Magento 2 development (dev) sites.

Learn how to issue a reindex to optimize performance in Magento 1 from the admin panel or command line, which requires SSH access and some familiarity with the command line interface (CLI).

How Nexcess clients on a physical (non-cloud) servers can reset SSH passwords and add SSH keys.

Browser-based management of MySQL/MariaDB databases, tables, indexes, permissions, and SQL statements can be done using phpMyAdmin from within SiteWorx (non-cloud) or your Nexcess Client Portal.

Learn how to configure your Magento 2 store to use SSL certificates using either the Magento 2 Dashboard or SSH.

If your site was recently compromised and the cause has yet to be identified, start with evaluating the list of possible root causes in this article before proceeding to the study of more exotic exploits.