Nexcess Knowledge Base

When you downgrade from a single-tenant plan to a multi-tenant plan, you must migrate your data to a new server — as is the case of going from ≥L to ≤M within your Nexcess website hosting plans.

When you upgrade from a multi-tenant plan to a single-tenant plan, you must migrate your data to a new server — as is the case of going from ≤M to ≥L within your Nexcess website hosting plans.

Update PHP versions from the Nexcess Client Portal to leverage major performance and security improvements for your website. Learn everything you need to know.

You can undo pending cancellation requests for Nexcess web hosting plans and restore service in the Nexcess Client Portal or with help from the Nexcess Support Team.

You need a way to check the status of your running MariaDB and MySQL queries, and so we will cover how to monitor them directly from your Nexcess Client Portal.

Do you have a serious malware infection within your site and need guidance on how proceed? At Nexcess we're ready to help guide you through the process.

Learn more about third-party companies who specialize in helping site owners remove malware and deal with any after-effects caused by the site being compromised.

Keeping your WordPress site secured is possible by keeping WordPress core updated, the site plugins updated, and the themes installed updated on your site.

Billing invoices with Nexcess web hosting are easily found, viewed, managed, downloaded, printed, and paid from your Nexcess Client Portal — learn how!

Ready to migrate Magento 1 to Magento 2? Upgrading Magento 1 to 2 can be tough. Read our Magento 1 to Magento 2 migration guide to migrate to Magento 2 easily.