Nexcess Knowledge Base

Learn how to use TraceRoute to troubleshoot network connection issues. Follow our step-by-step instructions for Windows and Mac OSX.

Use webmail to access your email account. SiteWorx provides access to three different web-based email programs, each of which you can use to retrieve and send email from your domain's email account.

Getting an SSL certificate first requires you to generate a Certificate Signing Request (CSR), and some require you to specify “domain.com” or “www.domain.com” as the common name of your website.

How to cancel an existing SSL certificate attached to a Nexcess service from within your Nexcess Client Portal.

Extended Validation certificates — or Subject Alternative Name (SAN) certificates — allow a domain owner to assign multiple domains and sub-domains to a single SSL certificate.

How to use SiteWorx to enable or disable bounce messaging for the domain attached to your physical (non-cloud) Nexcess account.

Nexcess clients can learn how to generate DNS records and choose between using SiteWorx (physical/non-cloud accounts) and the Nexcess Client Portal (Nexcess Cloud account) when creating them.

How Nexcess clients on physical (non-cloud) servers can use SiteWorx to create a subdomain.

Learn how to get email header for different email clients with our step-by-step guide. Retrieve useful information about unwanted emails or failed-to-send emails.

Learn about the frequently misunderstood benefits of dedicated IP addresses.