How to disable Nexcess email for remote services

But first...

• By default, local mail delivery is enabled, which means that mail traffic for any email account set up on your domain is automatically routed through Nexcess mail servers.
  
  
• If you need to disable local mail delivery so that you can use a remote mail server, refer to How to configure remote mail servers.
  
  
• This method is only available for Nexcess clients on physical (non-cloud) accounts. For assistance with your cloud account, contact our 24-7 support team by email or through your Client Portal.

Method

1. Log in to your SiteWorx account.
   • If you do not know your password, click Forgot your password on the login page.
   • If you do not know the web address for your SiteWorx login page, either refer to your Welcome Email or contact our 24/7 support team for assistance.
     
     
2. From the main menu, click Administration > Mail Options > Remote Setup.
   
3. In the Local Delivery Status section, locate the desired domain name and click Disable.
    
4. Click OK to confirm.
   
   

For 24-hour assistance any day of the year, contact our support team by email or through your Client Portal.