Nexcess Knowledge Base

Learn how to redirect visitors that specify a non-WWW web address to a WWW web address.

Learn how to remove the "index.php" character string from the web address of your Magento store — your Magento site URL. Although mod_rewrite must be enabled, it is by default for Nexcess clients.

Learn how to restart your web server. If you are a Nexcess client, do not attempt to restart your web server yourself, or you may lose data. If you require assistance, contact our 24/7 support team.

Learn how Nexcess clients on physical (non-cloud) accounts can install Phorum, the open source message board system, on their server.

Learn more about HTTP status codes in this article. HTTP status codes identify tasks and problems encountered while navigating a website. Status codes ranging between 300 and 599 indicate an error.

If you are a Nexcess client on a physical (non-cloud) server, you can use phpMyAdmin from your SiteWorx account to show running MySQL queries following the guidance in the article.

Learn how to set up Google Webmaster Tools (GWT)/Google Search Console (GSC) to function with your website.

Learn how to view website error and access logs using SiteWorx. There are two methods of viewing error and access logs, although SiteWorx is only available for non-cloud accounts with Nexcess.

At Nexcess, Hindsight is the name of our monitoring system that collects data from servers every 60 seconds to ensure they are responsive. Hindsight is available only for non-cloud accounts.

Learn more about the Apache HTTP Server's .htpasswd file. This article provides the definition and purpose of the .htpasswd file and how it facilitates basic access authentication on the server.