Nexcess Knowledge Base

If your site was recently compromised and the cause has yet to be identified, start with evaluating the list of possible root causes in this article before proceeding to the study of more exotic exploits.

Learn how to configure Magento 2 cron jobs to initiate tasks such as reindexing, generating sitemaps, applying price rules, and other critical activities at a specified time or date interval.

Learn how to send sensitive data securely to our Nexcess support team from your Nexcess Client Portal.

Learn how to improve Magento 1 maintenance mode by modifying the index.php file to allow access to a range of IP addresses. Add code to your index.php file to allow you to work on your site.

How Nexcess Cloud clients can generate a CSR for use when applying for SSL certificates.

How to configure Magento 2 to use Elasticsearch, a versatile search engine for large and varied data sets.

Using your SSH access, learn how to use the "flush_all" command with the command line interface (CLI) to flush your cache for UNIX-socket-based Memcached and TCP-socket-based Memcached.

Learn how to export and import MySQL tables via CLI/SSH. Nexcess clients on physical (non-cloud) servers must enable SSH access if not using a Nexcess Cloud account.

Learn how to configure Magmi in a way that functions with our security policy at Nexcess.

Learn how to write redirect rules — Permanent (301) or Temporary (302) — for Magento 2 websites. Much of the procedure and user interface will be familiar to Magento 1 users.