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How to delete a website and data from a Nexcess plan

November 11, 2022


Whether you’re an experienced Nexcess client or a newer client just starting their journey with us, you need to know how to delete a website’s data securely. Of course, this step goes along with how to delete website itself. Our Nexcess Portal Guide can help you navigate through the functions that will allow you to manage your website, as well as the email and databases connected to it.

Overview of how to delete a website


You might want to delete a website from your hosting plan in many instances. For example, whether you’re just replacing an old website with a new one or wish to give up on a project and start over, knowing how to delete a website is essential. Even if you moved your website hosting elsewhere and are canceling the hosting plan — the process of how to delete a website and its footprint are actions you'll want to be familiar with as a savvy website admin.

Frequently, a person would think their website was already hosted elsewhere and would delete the website off their Nexcess hosting plan, only to discover that wasn’t exactly the case. Either the website wasn’t entirely set up on the new server or set up there at all.

Maybe the emails were still hosted on the Nexcess server, and now parts of the website’s and domain’s functionalities are down. The critical thing to remember is that Nexcess keeps 30 days of daily backups, so if you find yourself in a pickle as previously mentioned, our Heroic support team will be happy to help restore your website from the latest backed up version.

DNS zone


An important thing to keep in mind is the DNS zone. If the website’s been hosted on one of our legacy plans (SIP - Secure Isolated Platform, OBP - Optimized Blog Platform, EEP - Expression Engine Platform, etc.), it’s quite possible that the DNS zone was hosted on the same server.

Even though you might’ve migrated the website’s data elsewhere, the email associated with the website might’ve been already hosted elsewhere. However, the DNS zone got overlooked, and so it’s still hosted on your Nexcess plan.

If you deleted a website off the legacy plan or canceled the whole plan, your website and its emails would stop working. Therefore, if migrating a website elsewhere, check which nameservers your domain is using and adjust them accordingly.

There are many ways to check which nameservers (NSs) the domain uses. You can do this by using a DNS checker website, for example, DNS Checker | Free Lookup DNS Lookup Tool |Global DNS Propagation| Nexcess.

Check for the NS record with our free Nexcess DNS Checker or use one of the WHOIS websites that provide the registrar information and the information about authoritative nameservers (for example https://whois.domaintools.com/).

Nexcess hosted email


Another vital thing to consider before deleting a live website from a hosting plan is the email service. If your domain’s emails were hosted on the Nexcess server, removing the website from the plan (or canceling the plan) will delete all the email data associated with that website.

Once you’ve migrated the emails elsewhere, you’ll need to update the MX record for the domain in question accordingly. You can confirm the MX records by using a DNS checker website. See above regarding the free from Nexcess.

Redirects


If you’re still using some data off the Nexcess server — or you have additional domains pointed to it — to avoid issues during the DNS propagation, setting up redirects might be a good idea. Our Nexcess Knowledge Base and Nexcess Blog can provide some insight into Best Practices for Setting Up WordPress Redirects.

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How to delete a website’s data


Let’s assume that you’ve migrated the website’s data elsewhere and pointed the A record for the domain to the correct server. The easiest way to ensure everything is loading correctly from that other server would be to rename the document root directory to something else. On most Nexcess hosted websites, the document root will be the “html” directory. You can easily rename it via SSH or FTP. The credentials can be easily retrieved following one of our help articles:

If you’ve confirmed after a while that everything is still fully functional, you can proceed with deleting the website’s root directory and its data through SSH or FTP.

Once you’re confident you’re ready to delete the website from the plan, you’ll need to log in to your Nexcess Client Portal, go to Plans, click on the appropriate plan.

Next, click the Delete Site option from the list of sites as seen here:

Once you’re absolutely confident you’re ready to delete the website from the plan, you’ll need to log into your Nexcess portal, go to “Plans”, click on the appropriate plan, and “Delete site” from the list of sites as seen here.



Depending on the plan you have, this action will have different consequences. For example, on Managed WordPress and Managerd WooCommerce, plans this will remove the website’s data (filesystem) from the server, as well as the database. In contrast, on other cloud plans, including Magento plans, the website’s data will be removed, but the database will still stay on the server. You’ll need to delete it manually. You can do so in the Databases section of your Plan Dashboard:

Depending on the plan you have, this action will have different consequences. On Managed WordPress and WooCommerce plans, this will remove the website’s data (filesystem) from the server, as well as the database, while on other Cloud plans, website’s data will be removed, but the database will still stay on the server, and you’ll need to delete it manually. You can do so in the Databases section of your Plan dashboard.



You’ll also need to delete the MySQL user attached to the deleted database:

You’ll also need to delete the MySQL user attached to the deleted database.



It's important to remember that if you are deleting a site that’s on a Managed WordPress or Managed WooCommerce plan, deleting the main site will also delete its Staging or Development environment if it exists:

If you are deleting a site that’s on a Managed WordPress or WooCommerce plan, deleting the main site will also delete its Staging or Development environment if it exists.



Non-live sites


If you’re working on a website that’s still under development and you’re looking to scratch the whole project and start over, feel free to skip previously mentioned checks, but only if you’re sure there’s nothing left here that you’d like to keep. If you delete and add a new website to a Managed WordPress or Managed WooCommerce plan, the Nexcess Applications will be automatically installed. However, if you’re adding a new site to another Nexcess Cloud plan, the applications will need to be installed manually:

If you’re looking for how to delete a secondary website on a non-cloud legacy, or dedicated server, you can do so from your Siteworx account. You’ll need to log in, and go to Hosting features - Domains - Secondary. Here, you’ll be able to click on “Delete” and you’ll be prompted to confirm the deletion of the secondary website.


Non-cloud servers


If you’re looking for how to delete a secondary website on a non-cloud legacy, or dedicated server, you can do so from your SiteWorx account. Firs, you’ll need to log in and go to Hosting Features > Domain Management > Secondary Domains. Here, you’ll be able to click on Delete, and you’ll be prompted to confirm the deletion of the secondary website:

If you’re looking for how to delete a secondary website on a non-cloud legacy, or dedicated server, you can do so from your Siteworx account. You’ll need to log in, and go to Hosting features - Domains - Secondary. Here, you’ll be able to click on “Delete” and you’ll be prompted to confirm the deletion of the secondary website.



Please note that you’ll never be able to delete the first site on a Nexcess Cloud plan, as it’s considered a primary website on the plan and will need to remain on the plan. This condition also applies to all the master domains on non-cloud legacy,or dedicated servers.

Conclusion


Nexcess Managed Hosting plans are scalable hosting plans that come with free daily backups, Unlimited Email Accounts, and the 30-Day Money Back Guarantee included in every plan. These hosting plans also come with an excellent 24/7/365 support team ready to help with any glitches that might arise along the way! Reach out to us for assistance as needed.

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Do you seek website hosting plan and product for your ecommerce shop? We have a wide range of hosting plans to match your unique online business requirements.


While purchasing any plan, Nexcess staff can guide you with kindness. The Nexcess Technical Support Team has highly skilled system administrators with intimate knowledge of multiple web hosting platforms.

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What about good technical support?


As you need it, we invite you to reach out to us at Nexcess for help along your way in web hosting. You can email us at support@nexcess.net or use the Nexcess Client Portal or a chat message. Jusst the option you are most comfortable with and be on your way in your new web host.

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