Nexcess Knowledge Base

Learn how to view website error and access logs using SiteWorx. There are two methods of viewing error and access logs, although SiteWorx is only available for non-cloud accounts with Nexcess.

At Nexcess, Hindsight is the name of our monitoring system that collects data from servers every 60 seconds to ensure they are responsive. Hindsight is available only for non-cloud accounts.

Learn how to use TraceRoute to troubleshoot network connection issues. Follow our step-by-step instructions for Windows and Mac OSX.

Learn how to install and launch the My Traceroute (MTR) tool with a brief introduction to MTR results. Reading the MTR results is covered more extensively in the How to interpret MTR results article.

How to view your bandwidth usage with either the Nexcess Client Portal or SiteWorx, and the advantages and disadvantages of each method.