Nexcess Logo

WordPress Fixes: Troubleshooting WP-CLI Issues

Knowledge Base Home

Notice anything different?

We've enhanced the appearance of our portal and we're working on updating screenshots. Things might look different, but the functionality remains the same.
March 17, 2022

Critical errors can be resolved by debugging your WordPress website, and those errors are often evidenced by the WP-CLI not being able to execute a command.

Troubleshooting WordPress Command Line Interface (WP-CLI) Issues

WP-CLI is commonly used to be able to run any action or process that exists in the WordPress Dashboard (wp-adminbut by command line. Therefore, WP-CLI not being able to execute a command would be caused by critical errors on the site. In several cases, the critical error could be caused by the active theme or active plugins on the site.

Admins can resolve critical errors by debugging the WordPress site. An example of a critical error would be the if the database cannot be connected to, which could be caused by database credentials in the site's wp-config.php file not being valid.

If you happen to be using the W3 Total Cache plugin with the Redis object caching options enabled, then the object-cache.php drop-in file in the wp-content folder might be causing the issue. Removing the object-cache.php drop-in file should clear the error being caused by object caching using Redis using the W3 Total Cache plugin on the site.

If you are getting started with Managed WordPressthen learning WP-CLI will, in time, allow you to manage your efforts more effectively.

To be able to run WP-CLI on your site's server, you will need to use the SSH credentials from your Nexcess Portal and then use a command-line application such as PuTTY on Windows devices Terminal on Mac devices.

WordPress Fixes & Troubleshooting  

WordPress Fixes & Troubleshooting: cd public_html

WP-CLI can only be used in the valid folder of your WordPress installation and the command to run would be:

cd public_html

WordPress Fixes & Troubleshooting: wp cli info

If WP-CLI is having issues being executed, when you are trying to run any command, then the first command to see if you can run successfully is:

wp cli info

That command will check which version of WP-CLI is being used on the site's server.

WordPress Fixes & Troubleshooting: wp --info

This wp --info command will return information about the WordPress installation where you are running WP-CLI:

wp --info

WordPress Fixes & Troubleshooting: Most Common Issues

Th most common issues regarding the WP-CLI not executing commands correctly can be fixed by finding the exact problem that is being reported and how best to address it in the common issues help article.

Debugging Plugins & Theme Conflicts

WordPress Fixes & Troubleshooting: wp --skip-plugins --skip-themes

If you are trying to run any WP-CLI commands, and the error shows that it is being caused by the active theme or any of the active plugins, then it is recommended to execute WP-CLI without loading any plugins and themes using: 

wp --skip-plugins --skip-themes

WordPress Fixes & Troubleshooting: wp --skip-theme

To find out if the issue is being caused by the active theme, then run this command:

wp --skip-theme

WordPress Fixes & Troubleshooting: wp --skip-plugins

If you know the issue is being caused by one of the active plugins, then you can run this command:

wp --skip-plugins

WordPress Fixes & Troubleshooting: wp core version --skip-plugins=woocommerce

You can attempt to find out which specific plugin is causing the WP-CLI execution issue by bypassing that plugin, which is achieved by specifying the plugin slug for the plugin to skip. In this example, we are going to bypass loading the WooCommerce plugin when running a WP-CLI command:

wp core version --skip-plugins=woocommerce

WordPress Fixes & Troubleshooting: wp plugin list --status=active --format=table

To get a list of all of the active plugins on the site, you can first run this WP-CLI command:

wp plugin list --status=active --format=table

WordPress Fixes & Troubleshooting: wp plugin update --all

If an active plugin is causing the issue on the site and the plugin is outdated, then it would be worth updating the plugins on the site:

wp plugin update --all

About Finding the Root Cause of an Error

When checking errors being shown when trying to execute WP-CLI commands, you should be able to find the exact active plugin or plugins on the site that is or are causing the issue to occur. The error being shown can be traced back to a file within a specific plugin, and then checking the plugin slug that it is showing will make it very clear which is the specific plugin that is causing the site issue.

About Running the Most Current Versions of WordPress, Plugins, & Themes

Ideally, you should make sure that you are running the most current version of WordPress core and make sure that all plugins being used on the site are updated to the most recent versions. In some cases, the issue showing in the plugin will have been fixed in the most current version of the plugin. If the error is showing from a specific file that is being loaded in the active theme being used on the site, it is worth making sure that all themes have been updated. If you are using a premium theme on your site, make sure you have a valid license set for it to be updated on your site.

WordPress Fixes & Troubleshooting: wp plugin update --all

The WP-CLI command to run to update all themes installed on your site would be:

wp theme update --all


Most WP-CLI execution errors are relatively easy to fix, making sure that the WP-CLI is working correctly on your site. Keeping those errors fixed will allow you to keep using the WP-CLI for more important site tasks and cut down on the time you have to spend in the WordPress Dashboard (wp-admin) of your site.

Using Managed WordPress for your site hosting will make your site hosting easier and help your site's performance.

Useful WordPress Links for Developers & Admins

About the Nexcess Portal

Starting with a new hosting partner can be overwhelming. For that exact reason, we have prepared a Nexcess Portal Guide to make each client’s introduction to our Nexcess Portal easier.

How to Become a Nexcess Portal Pro 

You signed up for an account with Nexcess but now what do you do? New systems can be intimidating to learn, so we’ve put together this guide to help explain what is in the portal and where to find it.

Next Steps?

Read more about the Fully Managed WordPress Hosting and its benefits for your business.

Build Better Websites with Fully Managed WordPress Hosting 

It’s hosting optimized for WordPress. That means a faster, more secure and scalable website. Smart monitoring tools are built-in to help you keep it that way. 

It’s why WordPress Users Trust Nexcess Hosting.

We also have a variety of Nexcess support articles about WordPressincluding how to get your site going with a number of different configuration options. These resources include a great article on setting this up for Migrating to Nexcess with managed WordPress and managed WooCommerce hosting

24-Hour Assistance

If you need any assistance with the above-mentioned, don't hesitate to reach out. For 24-hour assistance any day of the year, Nexcess customers can contact our support team by email or through your Client Portal.

Useful YouTube > Nexcess Channel Links

Resources for More Information

Need more help? The Applications, WooCommerceand WordPress sections within the Nexcess Knowledge Base are important resources for those seeking additional knowledge. Or, check out our related articles below.

New Customers: Fully Managed Hosting Solutions

Not a Nexcess customer yet? Check out our fully managed hosting solutions. The option to chat with an expert is also available.

Related Articles

Luke Cavanagh
Luke Cavanagh

Luke Cavanagh, Strategic Support & Accelerant at Liquid Web, brings a decade of experience working with WordPress and WooCommerce to our product team. His GitHub page offers a glimpse into his multiple areas of subject matter expertise.

"Ninja stuff with WordPress and WooCommerce," is an apropos way to describe Luke's savviness with these platforms — and his way of influencing our organization for improving to them.

Coming out of the University of Brighton with a Business and Technology Education Council (BTEC) Higher National Diploma (HND) in 2D & 3D Design, Luke's credentials prepared him well for his current role that blends both web development and design. His HND credential leveraged his foundational learning at West Kent College, where is received a National Diploma (ND) in Graphic Design.

In his personal life, Luke is a devoted husband and teen wrangler. He considers himself a Synthwave enthusiast, Jerry Goldsmith fan, and Doctor Who aficionado. He is happy to introduce his friends and teammates to essential vocabulary for life found only in British English, such as "gubbins" and similar terms.

We use cookies to understand how you interact with our site, to personalize and streamline your experience, and to tailor advertising. By continuing to use our site, you accept our use of cookies and accept our Privacy Policy.