If you have a Nexcess account invoice to pay and an account credit you want to use, this article will explain how to apply your credit to the account. Grab your Nexcess account's username and password and navigate to the Nexcess Client Portal login page, and we can get started.
If you do not remember your username and password, you can click on Forgot password? or contact the Nexcess Support Team via email email@example.com. If you do not have an account with us, you can sign up for a new one.
Overview of account credit and invoices
If you are not sure yet what an invoice is, where to find yours, or how to pay an invoice online, an invoice is your bill for a service provided for you. For example, the invoice we are looking at for how to pay today is for services provided by Nexcess for your website hosting. You can read more about our invoices and where to find them in the following helpful article:
How to view your Nexcess account billing invoices
Account credit is a balance on your Nexcess account that you may have received or earned in a couple of different ways. For example, you might have redeemed a promo code or earned credit via our affiliate program. The account credit is internal to Nexcess and is not something you can add to or re-load. This credit is only usable for paying your invoice online at Nexcess and is non-transferable.
You will be able to see if you have an account credit right on your homepage when you log in:
You can also go to Billing > Credits to see your account credit. Or you can click on the arrow in the upper right corner of the Credits box on your account home page to see your credit details.
If you have credits, they will be shown on the Credits screen:
Here you can also redeem any promo codes you have.
How to pay an invoice online with account credit step-by-step
Now that you are signed in, you are ready to pay your invoice online. Follow these steps below.
How to pay an invoice online with account credit step #1
On the left side of the screen, click on Billing:
How to pay an invoice online with account credit step #2
When you click on Billing, it should take you directly to the Invoices page in your account, with the option of going to other locations within your account. If you need to go back for any reason, simply click on Back to Home at the top of the menu:
How to pay an invoice online with account credit step #3
Once on the Invoices page, click on either the invoice name (highlighted in blue and underlined) or the three dots to the right of the invoice, and then click on View. If you need more information on how to view your invoice, remember that you can read more about that related viewing feature online in the Nexcess Knowledge Base:
You may also download your invoice even after it has been paid. You can always view or download your invoice(s) at any time in this section of your account. Observe the Download menu option in the user interface as shown in the screenshot above.
How to pay an invoice online with account credit step #4
From within the invoice you are viewing, click on Pay Now in the upper right-hand corner of your invoice:
How to pay an invoice online with account credit step #5
A new window will pop up over your invoice — the Pay Invoice Window:
From this window, select the dropdown menu under Credit Card. Then select the dropdown menu under Payment Method and select Apply Credit.
Your available balance will be in parentheses in the dropdown menu, for example: Apply Credit ($22.45 Available). Please note that your dropdown menu may look different based on your operating system or browser settings:
How to pay an invoice online with account credit step #6
Once you have filled out the form using your account credit, click Pay in the lower right corner of the popup window. This action will close the window and return you to your invoice:
Congratulations, you’ve successfully paid your invoice with an account credit. It is easy to pay an invoice, and Nexcess offers several ways to pay your invoice online.
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Nexcess offers an extensive knowledge library and blog that cover more than just how to pay your invoices. You can search from within the Nexcess Client Portal for any topic you want more information about.
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Nexcess Managed Hosting offers you many benefits, from security and performance scanning, automated maintenance and updates to beautiful, customizable designs, and 24/7/365 support.
In addition, Nexcess Managed Hosting offers three managed platforms to choose from: WordPress with automatic updates; WooCommerce with built-in image compression and a brand new StoreBuilder interface; and Magento containing Elasticsearch.
Now that you know you can pay your invoice online with account credit, consider expanding your business footprint with Nexcess as your technology partner. Join us and build out your website with many of our excellent fully managed hosting solutions. Have more questions? Our experts are here to help!
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Note about the original publication date
This article was originally published in September 2019. It has since been updated for accuracy and comprehensiveness.