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Hosted Exchange Mailbox download

January 04, 2023

As part of the ongoing effort to mitigate the Hosted Exchange outage, we are making Exchange Mailboxes available to download in the Outlook Data File (PST file) format for Liquid Web and Nexcess customers.

This is a manual process. Once your mailboxes are available, Support will contact you so that you can download your files. This article describes how to download your Hosted Exchange mailbox data. Hosted Exchange mailbox data is available in PST format and can be downloaded using the Premium Business Email login through the Liquid Web portal. Additionally, you can download a PDF of these directions:

Exchange PST Download and Import PDF

Download Hosted Exchange Mailbox


1. Log in to the PBE Portal.

  • In the top navigation bar, click Services > Email Hosting.
  • Click Dashboard > Email Control Panel.

2. Click on Mailboxes under the Hosted Exchange section.

3. Search for the mailbox you wish to download and click the Download Mailbox button:

Search for the mailbox you wish to download and click the Download Mailbox button.


Note

The download links will be available for mailboxes as soon as they’re ready. Rackspace continues to work on making mailbox data available for download and the links will appear as soon as the mailbox data is ready for download. Check back later to see if the mailbox has become available for download.

4. Click the checkbox to agree to the terms and press the Download Mailbox button:

Click the checkbox to agree to the terms and press the Download Mailbox button.


5. Your browser will download the PST file to the local device. For information on next steps and other questions related to the download process, please review these FAQs.

Note

Rackspace has provided an FAQ as well as a video walkthrough of the process for downloading the PST file from the control panel:

How to download your Hosted Exchange mailbox

How to import PST files to MS365


Importing PST files into a mailbox requires the desktop version of Microsoft Outlook on Windows.

1. Open Microsoft Outlook with your Microsoft 365 mailbox profile.

2. At the top of the Outlook ribbon, select File:

At the top of the Outlook ribbon, select File.


3. Select Open & Export > Import/Export. This will open the Import/Export wizard:

Select Open & Export > Import/Export. This will open the Import/Export wizard.


4. Select Import from another program or file, and then click Next:

Select Import from another program or file, and then click Next.


5. Select Outlook Data File (.pst) and click Next:

Select Outlook Data File (.pst) and click Next.


6. Click Browse to search for the .pst file you want to import. Under Options, choose how you want to handle duplicate items, then click Next:

Click Browse to search for the .pst file you want to import. Under Options, choose how you want to handle duplicate items, then click Next.


7. Make sure the checkbox for include subfolders is checked and the Import items into the same folder in option is selected, with your new MS365 mailbox selected in the drop-down menu:

Make sure the checkbox for include subfolders is checked and the Import items into the same folder in option is selected, with your new MS365 mailbox selected in the drop-down menu.


8. Click Finish. Outlook will begin importing the contents of your PST file. This process can take anywhere from a few seconds to a few hours depending on the size of the PST file.

Note

Rackspace has provided an FAQ as well as a video walkthrough of the process for importing the downloaded PST file:

How to import a .pst file into a Microsoft 365 mailbox using Microsoft Outlook

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David  Richards
David Richards


David Richards has always loved technology, so that was his biggest draw to joining the Hosting Industry. He loves working in an industry that makes technology solutions available to small and medium-sized businesses that would otherwise have a difficult time implementing the servers/services they need to compete in the market.


Liquid Web, the parent company of Nexcess, from people and technology to processes and projects, is laser-focused on becoming the Most Loved Host on our planet by being the most helpful we can to our customers, every time. At other companies, David was encouraged to simply stay in his lane and not go out of his way to do anything extra for others. At Liquid Web, we are all encouraged to help each other and our customers as much as we are able.


Aside from work, David's biggest hobby is spending time with his family. He often boasts about his beautiful wife and two wonderful daughters that occupy the majority of his time. He also loves to read Science Fiction and Fantasy novels, and he enjoy dabbling and tinkering in the garage on small projects.