Managed WordPress or WooCommerce plan — change email password

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March 06, 2023

By Amy Myers

Managed WordPress or WooCommerce plan — change email password

How often have you misplaced or forgotten your email password and wished you could instantly establish a new unique password? You can learn more about the robust email hosting feature set that comes with Nexcess Managed WordPress and Managed WooCommerce hosting packages. As well, let's review the features for how to create email password/change email password that only you will know by reading the material provided here.

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Overview of the change email password process on your Managed WordPress or Managed WooCommerce plan with Nexcess

The Nexcess Client Portal and its interface are unique in some ways, as they include integrations for various parts of the hosting account that are included in the cPanel with other hosting providers. Nexcess servers do not have cPanel installed on them, so to simplify different tasks, these are included in the primary Nexcess Client Portal interface.

For example, SSL installations, Let’s Encrypt SSL installations, domain setup (both DNS and pointer domains), and Email are all set up within the Nexcess Client Portal. You can find more information about the various integrations and functionality within the Nexcess Portal Guide.

Due to this integration, and to avoid potential issues, the email password reset process is simplified. You can normally create and modify email accounts in Nexcess Cloud with any username you’d like to use. It’s simplified in a way that password modifications are automated. Therefore, you can only reset the password to a random system-generated passphrase. These can often be complicated to remember. Or you might also want to have a specific custom email password. We’ll teach you how to do exactly that in this article.

How to set/change email password instead of using a system-generated password

You'll need to sign in to your Nexcess account to be able to change your email password. Your Nexcess Client Portal account and password are required for that. Although you might have altered them since then, these were initially provided in the Nexcess Welcome Email. Furthermore, you can click the Forgot Password? link on the Nexcess Client Portal login page if you cannot find this information.

Once you’ve logged into the Nexcess Client Portal, you’ll be able to view or change email password following these steps provided below in the following sections.

Step 1

First, select the plan your email mailbox is hosted within and go to the Email section:

Step 2

Locate the email address you wish to change email password for and click the three dots on the far right. Then, when the menu options appear, click the Regenerate Password option:

Step 3

Confirm you’d like to reset the email password (change email password) for this account:

Confirm you’d like to reset the email password for this account.

Step 4

A new popup window will be created, but the new email password won’t be immediately visible — click the View Password button:

Step 5

The popup window will now expand and show your new email password. You’ll be able to copy it from here:

Step 6

Now you’ll be able to log into the webmail. You can do so by clicking the Launch Webmail button. The default webmail provider will be Roundcube:

Now you’ll be able to log into the webmail. You can do so by clicking the Launch Webmail button. The default webmail will be Roundcube.

Step 7

Once you’re logged into the webmail, you can go to the Settings > Password option:

Step 8

Here, you’ll be prompted for the current and new custom email password you’d like to set:

Step 9

You could also try Horde, an alternative webmail service. To access Horde, you must modify the webmail URL and replace the “/roundcube/” character string with the “/horde/login.php” character string in the URL value.

For example, the two different URLs are shown below:

Roundcube URL: https://cloudhost-4238373.us-midwest-2.nxcli.net:2443/roundcube/
Horder URL: https://cloudhost-4238373.us-midwest-2.nxcli.net:2443/horde/login.php

Step 10

Once logged in, you’ll be able to change the password by clicking the Others > My Account > Password option:

Step 11

Here, you’ll also be able to set a custom password:

How to set up email aliases

If you look at the Email section within the Nexcess Client Portal, you’ll see a section for Email Aliases. Please note that email aliases do not have passwords set for them. The reason being, email aliases are not mailboxes that have data associated with them, but they’re just forwarders that can be used as email addresses.