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StoreBuilder Frequently Asked Questions (FAQ)

July 27, 2022

StoreBuilder by Nexcess: Building Your WordPress Store with Ease
Answers to the Most Common Questions

Questions are expected when you begin working on your new online store. Below are answers to several that may help you on your way.

Regarding Online Storefronts, How Can You Launch a WordPress Store Quickly?

"StoreBuilder is an intelligent website assistant that helps you start and launch a WooCommerce store faster than any other solution in the market. Getting started is simple. By answering a few questions about your products, industry, assets, and whether or not you’ve already started an online business, we’ll use industry insights to build a storefront for you, in minutes.

Not hours. Minutes."

Is It Possible to Build an Online Store without Design or Coding Skills?

"StoreBuilder makes WordPress faster and easier. Custom integrations and optimizations get your online store up and running in just a few clicks:

Intuitive Design Features:

- Build beautiful online stores — without a designer or writing a line of code.

Easy to Maintain:

- Worry less and convert more with automated sales and performance tools.

Your Site. Your Rules:

- You own your store and what you put into it. Full freedom & flexibility.

Live Expert Support:

- Access world-class ecommerce support by phone, email & chat — 24/7/365."

What's Under the Hood?

What is the Difference between the Nexcess Client Portal and the WordPress Admin Dashboard?

The Nexcess Client Portal allows you to administer your hosting environment, view invoices, submit support requests, setup DNS, and much more.

What is WordPress and WooCommerce and How is My WordPress Store Built?

Your StoreBuilder site is built on the leading website technologies of WordPress and WooCommerce. WordPress powers the website and WooCommerce is behind StoreBuilder’s ecommerce functionalities. The resulting WordPress store is powerhouse of possibilities! WooCommerce is currently the world’s top open-source ecommerce platform, powering close to 27% of all stores online. Wow! 

While StoreBuilder powers your designs and structure with years of industry insights, we left the ecommerce parts — the taxes, shipping, and other considerations — to the experts. We built StoreBuilder on top of WooCommerce, and this means that much of the setup work you’ll be doing will be in WooCommerce

How Do You Find Your WordPress Credentials?

A login link would be provided in an email when your StoreBuilder (WordPress) store was created, which contains a direct way to log in and then set your WordPress Admin Account Username and Password to ones you remember.

You will need your Nexcess Client Portal login account information to find your WordPress Admin Account login/credentials. If you cannot locate them, click the Forgot Password? link on the Portal Login Page.

Once logged in, click on Plans > Your Domain Name > Credentials to see the login option for WordPress Admin Account. For other easy navigation options, please use our WordPress Admin Account Credentials Walkthrough.

How Do You Directly Access Your WordPress Admin Dashboard?

During your purchase process, you were provided a direct link to your WordPress site and a chance to update your WordPress Admin Account Username and Password.

Set My New Password

The direct login link in the email will contain the temporary URL. Use the same URL link to be able to access your WordPress Admin Dashboard at any time.

Why is There a Temporary URL?

Your store isn’t online yet — it’s live on one of our unique temporary URLs. This temporary URL serves as a place to set up your site before the world sees it, letting you fine tune your settings in a production environment until you’re ready to launch.

It is made up of a unique combination of letters and numbers, with the nexcess domain name. Besides in your password reset email, you can find it in your Nexcess Client Portal.

Select Plans. Then click on your StoreBuilder Plan and under Sites you will see your temporary URL.

Select Plans > Click on your StoreBuilder Plan and under Sites you will see your temporary URL.

Why is the Look & Feel of My WordPress Admin Dashboard Streamlined?

As powerful as WordPress is, the admin area can get cluttered and complex. So we’ve taken extra steps to simplify the experience, giving you instant access to what matters most and pushing the rest into the background.

So we’ve taken extra steps to simplify the experience, giving you instant access to what matters most and pushing the rest into the background.

If you would like to revert back to the classic WordPress Admin Dashboard, simply click Show Full Menu on the left-hand side:

If you would like to revert back to the classic WordPress Admin, simply click the Show Full Menu on the left-hand side

To revert back to the simplified view, click the Streamline Menu on the left-hand side:

To revert back to the simplified view, click the “Streamline Menu” on the left-hand side:

How Do You Get Started?

We’re so excited for you to try the fastest way to get up and running with your online WordPress store. With StoreBuilder, we’ve taken the guesswork out of the “blank page.” No more overwhelming templates, no more “how do I get it to look like the example?” StoreBuilder created a unique store with no coding required.

StoreBuilder created a unique store with no coding required.

Right now, your store is waiting on your store information. First, progress through the setup wizard to set the store's name, logo, and address, and then you can select the look and feel of your store.

We know that building and maintaining a store can be overwhelming. Or have a specific question about a particular feature? We have you covered. Check out our educational resources:

  • WooCommerce Videos from WP101: Watch helpful tutorials from your WordPress Admin Dashboard with WP101’s WooCommerce Course to learn everything you need to know about your new store:

    - WP101 Video Tutorials are displayed directly within the WordPress Admin Dashboard (when you navigate to the page with the URL of /wp-admin/admin.php?page=wp101).

    - The WooCommerce Videos from WP101 website explains more:
  • "Do you want to sell products on your website? This comprehensive, 35-part WooCommerce video tutorial series will walk you through all the settings and options in WooCommerce so you can start selling on your site today!"

Can't find your answer? Get help from the ecommerce experts by contacting the Support Team at Nexcess.

How Do You Go Live?

StoreBuilder by Nexcess
allows you to build the whole website on a temporary domain name. Using a temporary domain name will enable you to create and test out a store without having it indexed by search engines during the development stage.

Once the store is ready to go live, you’ll need a domain name your new site will be using. Once you have your name chosen, you’ll need to check if the domain is available. The name you’ve chosen should be available on social media sites, as well (you can manually search for your desired domain name on these sites) in case you would like to create supporting social media accounts. Your chosen domain name should not be trademarked with the United States Patent and Trademark Office.

Your domain registrar will have instructions on configuring your nameservers. Look through their documentation to find out how to update your name servers and set them to the Nexcess nameservers:

  • ns1.nexcess.net
  • ns2.nexcess.net
  • ns3.nexcess.net
  • ns4.nexcess.net

It may take up to 48 hours for this to update across the internet. However,nce the nameservers have been updated (you can check them on our tool pages) you can now use the Go Live option in the SiteBuilder Dashboard to complete the domain name change:

Going Live

Consider StoreBuilder with Nexcess

StoreBuilder is a reasonably new product by Nexcess, so our Nexcess Knowledge Base and help sections are still a work in progress. However, we did test it against other products out there and its performance is outstanding!

Wix Website Development vs. StoreBuilder by Nexcess turned out to be an interesting investigation of all pros and cons of both systems. In fact, we’ve collected a series of relevant articles to assist you on your ecommerce journey with StoreBuilder:

Consider Managed Hosting with Nexcess

Nexcess Managed Hosting offers you many benefits from security and performance scanning, automated maintenance, and updates to beautiful, customizable designs and 24/7/365 support. In addition, Nexcess Managed Hosting offers three managed platforms to choose from based on your unique requirements: WordPress with automatic plugin and platform updates; WooCommerce with built-in image compression, and a newer StoreBuilder interface; and Magento containing Elasticsearch, the ability to add on server clusters, and PCI compliance.

provides managed hosting plans that are prepackaged with the best solutions for the chosen content management system. Built-in caching and a CDN combined with an enterprise-level application stack ensure the best website performance and security. Nexcess will take care of all the technical aspects of hosting while you are building your online presence. Check out our Nexcess Managed Hosting Plans to start today.

Scale Your WordPress/WooCommerce/StoreBuilder Solution with Nexcess

Managed WordPress and WooCommerce plans are scalable hosting
plans that allocate 10 or more PHP workers per site. For static blogs or similar sites, that should be more than enough to have them work flawlessly, while other, more complicated websites will easily find their home within other Managed WordPress Hosting and Managed WooCommerce Hosting plans. These hosting plans also come with an excellent 24/7/365 support team ready to help with any glitches that might arise along the way!

See what industry insiders have to say about Nexcess and its use of PHP workers:

Managed Hosting with Nexcess

Hosting optimized for the industry's leading platforms
, including Managed WordPress Hosting, Managed WooCommerce Hosting, and Managed Magento Hosting:

Build Better Sites and Stores With Fully Managed Hosting from Nexcess

Faster Speeds, Stronger Security, Inherent Scalability and Trusted Support.

Our range of hosting plans caters to any business scale. We do all the heavy lifting for you to focus on growing your business. In addition, we automatically update ore components and plugins to the latest version and ensure your hosting environment is properly optimized, secured, and updated.

Nexcess infrastructure was specially designed to keep up the best speed and performance in the industry. No traffic surge can threaten your website to go down thanks to our autoscaling technology which adds more resources to your server to handle the load. In addition, we offer always-on security monitoring and support from web hosting experts 24/7/365 and a built-in CDN with 22 locations and advanced caching for ultra-fast loading.

All hosting plans include The Nexcess 30-Day Web Hosting Money Back Guarantee.

Considering Use of a CDN?

Many businesspeople wonder how a CDN speeds up your ecommerce site, but they will discover that the reasons are remarkably straightforward. Review the content, resources, and links in this article to learn more about those reasons in full detail.

24-Hour Assistance

If you need any assistance with the above-mentioned, don't hesitate to reach out. For 24-hour assistance any day of the year, Nexcess customers can contact our support team by email (support@nexcess.net) or through your Client Portal.

Useful YouTube > Nexcess Channel Links

Resources for More Information

Need more help? The WPQuickStart and StoreBuilder section within the Nexcess Knowledge Base are important resources for those seeking additional knowledge. In addition the Applications, WooCommerce, and WordPress sections are great for discovering helpful insights.

The Applications section also contains valuable insights for those seeking additional knowledge about our other various hosted applications and platforms. Check out our related video playlists and articles below:

New Customers: Fully Managed Hosting Solutions

Not a Nexcess customer yet? Check out our fully managed hosting solutions. The option to chat with an expert is also available.

Need a No-Code Website Building Solution?

Are you on an accelerated schedule and already ready to move forward? If you need to get started with your Nexcess StoreBuilder Solution sooner rather than later, check out these resources:

Next Steps with a Nexcess Cloud Hosting Solution?

Read more about the Fully Managed Cloud Environment by Nexcess and its benefits for your business:

A Cloud Hosting Solution That Lets You Do Business Your Way

We believe in the promise of cloud: scalability, security, performance, and ease of use. Together with our team, clients, and partners, we’ve built something better.

Choose From Multiple Applications

Whether you’re a small business or a high-traffic eCommerce store, our cloud hosting solutions are designed around your needs: auto scaling, PCI compliance, and comprehensive development tools provide you with maximum dynamic flexibility in a fully managed cloud environment.

We make applications easy with environment optimizations for:

And there are many more!

We also have a variety of Nexcess support articles about how best to implement our product offerings housed in the Nexcess Knowledge Base, including how to get your site going with a number of different configuration options. These resources include a great article on setting this up for Migrating to Nexcess with managed WordPress and managed WooCommerce hosting.

Next Steps with Fully Managed WordPress Hosting?

Read more about the Fully Managed WordPress Hosting and its benefits for your business.

Build Better Websites with Fully Managed WordPress Hosting

It’s hosting optimized for WordPress. That means a faster, more secure and scalable website. Smart monitoring tools are built-in to help you keep it that way.

It’s why WordPress Users Trust Nexcess Hosting.

We also have a variety of Nexcess support articles about WordPress, including how to get your site going with a number of different configuration options. These resources include a great article on setting this up for Migrating to Nexcess with managed WordPress and managed WooCommerce hosting.

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Luke Cavanagh
Luke Cavanagh

Product Operations Manager at Nexcess. A devoted husband and tween wrangler. Synthwave enthusiast. Jerry Goldsmith fan. Doctor Who fan and related gubbins.