Two methods of viewing error and access logs, although SiteWorx is only available for non-cloud accounts.
Using SiteWorx (non-cloud only)
Log in to your SiteWorx account.
- If you do not know your password, click Forgot your password on the login page.
- If you do not know the web address for your SiteWorx login page, either refer to your Welcome Email or contact our 24/7 support team for assistance.
On the main menu, click Administration > Logs.
If necessary, select the desired log group from the Select Log Group drop-down list, then click Continue.
To download the log file, click Download.
Using SSH
ATTENTION: If you use a Nexcess non-cloud service, you must first enable SSH before proceeding.
Apache error and transfer logs are stored differently in cluster environments.
Issue the following commands to view error and transfer logs from the server using SSH:
less /home/username/var/domain.com/logs/error.log less /home/username/var/domain.com/logs/transfer.log
You can also issue the following to view the PHP-FPM error logs:
less /home/username/var/php-fpm/error.log
For 24-hour assistance any day of the year, contact our support team by email or through your Client Portal.
