How Nexcess clients on physical (non-cloud) accounts can change their FTP account's login password or accessible directory.
ATTENTION: This method works only for non-cloud accounts. If you use Nexcess Cloud, see instead How to generate and view SSH/FTP passwords for your Nexcess Cloud account.
- Log in to your SiteWorx account.
- If you do not know your password, click Forgot your password on the login page.
- If you do not know the web address for your SiteWorx login page, either refer to your Welcome Email or contact our 24/7 support team for assistance.
2. From the Common Tasks section, click Change FTP Password.
![Change FTP password](https://cdn.sanity.io/images/v6oximkk/production/aa9e8bde35081cad99b0aeaf771049419b99e843-1517x487.png?w=1517&h=487&auto=format)
3. When prompted, select your desired user, then click Continue.
![Select user](https://cdn.sanity.io/images/v6oximkk/production/999c28d3947d3e957127b64d6b809b42bac892f0-383x141.png?w=383&h=141&auto=format)
4. Choose one or both:
- To change the password, enter the new password in the Password and Confirm Password fields.
![Confirm Password fields](https://cdn.sanity.io/images/v6oximkk/production/6b4f26996292e3aaed1b788c95acd801fc580023-592x217.png?w=592&h=217&auto=format)
- To change the accessible directory, select the Home Directory field, select your desired directory from the directory tree. then click OK.
![select the Home Directory field](https://cdn.sanity.io/images/v6oximkk/production/61707680a4be361ce727ee1125b289899f81e61a-584x210.png?w=584&h=210&auto=format)
5. Click Save.
For 24-hour assistance any day of the year, contact our support team by email or through your Client Portal.