Nexcess Logo

How to set the return path email in Magento 1.x

Knowledge Base Home

Notice anything different?

We've enhanced the appearance of our portal and we're working on updating screenshots. Things might look different, but the functionality remains the same.
September 10, 2019

How to set the return-path within your Magento 1 installation to correct issues with sending emails to specific providers, such as when they inaccurately flag them as spam.


Setting the return-path email designates an email address for all failed emails. By default, most mail servers use the server’s email address for failed deliveries, preventing you from seeing those failed emails. It also resolves issues with customers not receiving system emails relating to registration, password recovery, and order notification.

 Read 6 Email Personalization Techniques for Your Ecommerce Business.


  1. Log in to your Magento Admin Panel.

  2. Select System > Configuration.
  3. In the Configuration menu, scroll down until you see the Advanced sub-menu, then click System.
  4. In the System menu, click Mail Sending Settings, and from the Set Return-Path drop-down list, select Specified.
  5. In the Return-Path Email field, provide your desired email address.
  6. Click Save Config.

For 24-hour assistance any day of the year, contact our support team by email or through your Client Portal.

Jason Dobry
We use cookies to understand how you interact with our site, to personalize and streamline your experience, and to tailor advertising. By continuing to use our site, you accept our use of cookies and accept our Privacy Policy.