Oftentimes, merchants are unaware when their online store is experiencing degraded services. Most alerting systems will tell a merchant when their entire site is down.
The problem is that they aren’t able to inform the Merchant when their store sales are slowing down or experiencing an abnormal trend that's impacting transactions, such as:
- Site has gotten really slow.
- Payment gateway is not working, and deals have slowed.
- Inventory notification is not working.
So, if you are only being notified when a store is down, you are missing all the other times that a store may not be selling but still alive.
Enter the Sales Performance Monitor — an exclusive feature from Nexcess
Nexcess’ Sales Performance Monitor will watch your sales on the backend and measure them against a predicted model based on your site’s historical performance on a daily and weekly basis.
When your store’s sales are slowing down or disappearing in a way that is “abnormal” to your specific store’s trends, the monitor will alert you.
Alerts will be delivered to the WooCommerce inbox and emails will be sent to the store’s Admin(s).
How to get started with the Sales Performance Monitor
Nexcess’ Sales Performance Monitor is offered as a feature on all of our Managed WooCommerce plans at no additional cost and is only available through the Nexcess Installer:
To install the Sales Performance Monitor, you simply need to click the box in the Nexcess Installer, which is accessible from the top left menu in your WordPress Dashboard:
To begin using it, you will need to activate the Sales Performance Monitor on your site and the plugin will calculate the initial benchmark data. We recommend having a minimum of eight weeks of data for best results.
Please note that the Plugin Performance Monitor and Sales Performance Monitor are only available to Nexcess customers with managed WordPress or managed WooCommerce cloud-based hosting plans. Those monitoring features do not apply to non-cloud hosts that are part of the "Nexcess Classic" product infrastructure.
For 24-hour assistance any day of the year, contact our support team by email or through your Nexcess Client Portal.
