When a client’s website is slow or down, they want answers yesterday, and any agency owner will tell you, that means an all-nighter of back and forth calls with the hosting company trying to get it figured out. You need to NOT be the person on those calls. You need a specialist who understands the technical infrastructure behind an ecommerce website and you need them to be able to pick up the phone and figure things out for you.
One of the best things about shared hosting is the low monthly price. One of the worst things about shared hosting is the low monthly price. The reality that both statements are correct presents a constant challenge to customers who are slowly outgrowing their initial decision to use shared hosting.