No one was expecting the year 2020 to be what it was. As we look ahead to a new year, we’re asking what does it mean to go back to normal? How much of what we see now is here to stay?

In fact, 2020 was a great year for eCommerce, and we think eCommerce will continue to be a permanent part of the way people buy and sell for years to come.

On this episode you’ll hear:

• How COVID-19 may impact eCommerce in 2021
• The eCommerce trends from 2020 we expect to continue
• Some unexpected trends to keep an eye on

If you’re looking for some early predictions about eCommerce in 2021, then this is one episode you won’t want to miss!