Episode 62: Making Returns Less Sucky

January 25, 2020 / Chris Lema
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Returns are a natural part of the life cycle for online stores. If your returns system turns into a negative experience for your shoppers, you could lose their business. Likewise, if you can make returning goods a positive experience, you can build trust and loyalty.
Today we’ll discuss some different ways to improve this process, including an option to outsource it all to a company called Happy Returns. We’ll explain why this solution benefits both you and your customers.
On this episode you’ll hear:
  • The standard percentage of returns merchants can expect these days
  • What you can do to make it better
  • What Happy Returns does and how it works
  • The upside of working with Happy Returns
If you are looking for ways to improve your returns process, then this is one episode you won’t want to miss.


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