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Your Digital Commerce Experts

Episode 58: The Customer Experience is Everything

November 30, 2020 / Chris Lema

Description

Brand loyalty is a powerful force in business. The majority of shoppers prefer to shop in settings that feel familiar and safe. However, bad customer experiences can override that sense of loyalty and drive customers to new brands.
As a store builder, it’s important to create a positive online shopping experience that will retain your loyal shoppers and win over new customers who are undecided.
On this episode you’ll hear:
  • The lessons we’ve learned about brand loyalty in the last year
  • What this means for the customer experience
  • Some examples of great customer experiences
  • What this means for the store builder
If you’re looking for ways to improve the customer experience of your online store, then this is one episode you won’t want to miss!

Resources

WPQuickStart
StoreBuilder by Nexcess
The fastest (and easiest) way to build a Store on WordPress
WooCommerce
Fully Managed WooCommerce
Affordable, highly-performant, and easy to scale ecommerce hosting.
Magento
Fully Managed Magento
Fully featured ecommerce platform that’s built for high-traffic sites.