Episode 40: Chatbots - What Are They, How To Use Them, And What Not To Do
One of the most enduring trends in business is the trend toward user efficiency. Many shoppers prefer the ATM to the bank teller, self-checkout to the grocer, and a text message to a phone call.
If you understand this trend, you’ll understand why chatbots are becoming a big deal for online shoppers. Rather than go through the hassle of trying to contact a real person, shoppers want to fire off a few specific questions and get answers right away. That’s where the chatbots come in.
On this episode you’ll hear:
- What chatbots are and where they come from
- Where you can experience chatbots
- How to implement this new feature
- Best practices to keep in mind
If you’re looking for a way to increase the efficiency of your website and customer service, this episode on chatbot is one you won’t want to miss!