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Your Digital Commerce Experts

Episode 40: Chatbots - What Are They, How To Use Them, And What Not To Do

January 14, 2020 / Chris Lema

Description

One of the most enduring trends in business is the trend toward user efficiency. Many shoppers prefer the ATM to the bank teller, self-checkout to the grocer, and a text message to a phone call.
If you understand this trend, you’ll understand why chatbots are becoming a big deal for online shoppers. Rather than go through the hassle of trying to contact a real person, shoppers want to fire off a few specific questions and get answers right away. That’s where the chatbots come in.
On this episode you’ll hear:
  • What chatbots are and where they come from
  • Where you can experience chatbots
  • How to implement this new feature
  • Best practices to keep in mind
If you’re looking for a way to increase the efficiency of your website and customer service, this episode on chatbot is one you won’t want to miss!

Resources

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