RACKSPACE HOSTING VS NEXCESS MAGENTO
Your business is more than space on a server rack
Rackspace® hosting doesn’t compare to the speed, security, and scalability of Nexcess Magento cloud
How Rackspace hosting hurts your revenue potential
Does Rackspace hosting give you your money’s worth?
Don’t let Rackspace leave you behind
Essential features at a steep price
More revenue potential, more speed, more support
How Rackspace users feel about their service
Worst Customer Support - Do not use
After a month of trying to sort issues regards DNS and having in writing and in tickets assurances that no changes to the DNS would be made on my account they deleted all the zone files anyway. Every client of mines website went down including email (which they Rackspace themselves host). You cannot contact your account manager even the Tech guys couldn't help and they cannot contact their own managers. Customer service is non-existent. They charge premium prices and supply discount service.
Unethical organization trading off past success
Having been a loyal customer for many years, we have seen their offering degrading to the point where they are probably one of the most unethical organisations i have dealt with.Their pricing is no longer competitive, their contracts are extremely unfair towards the customer and their customer service is non existent. My advice, avoid at all costs. There are plenty of competitors which are better and cheaper
Horrible experience closing an account
Horrible experience closing an account, see what they say when you request a cancellation and be aware of their bad practice:"I'm sad to hear you are leaving Rackspace especially after years of our business partnership. I must inform you now that Rackspace does require a 90 day written notice for cancellation as stated in the Global Service Agreement (GSA)"