After a month of trying to sort issues regards DNS and having in writing and in tickets assurances that no changes to the DNS would be made on my account they deleted all the zone files anyway. Every client of mines website went down including email (which they Rackspace themselves host). You cannot contact your account manager even the Tech guys couldn't help and they cannot contact their own managers. Customer service is non-existent. They charge premium prices and supply discount service.
- Nigel Brewer
Unethical organization trading off past success
Having been a loyal customer for many years, we have seen their offering degrading to the point where they are probably one of the most unethical organisations i have dealt with.Their pricing is no longer competitive, their contracts are extremely unfair towards the customer and their customer service is non existent. My advice, avoid at all costs. There are plenty of competitors which are better and cheaper
- Drew Griffiths
Horrible experience closing an account
Horrible experience closing an account, see what they say when you request a cancellation and be aware of their bad practice:"I'm sad to hear you are leaving Rackspace especially after years of our business partnership. I must inform you now that Rackspace does require a 90 day written notice for cancellation as stated in the Global Service Agreement (GSA)"
- Martin Carrion
Rackspace hosting doesn’t speak Magento
If you’re hoping for guidance or input on a Magento-related issue, Rackspace is not the right host for you. They terminated their Magento team in 2017.
Unlike Rackspace, Magento was built on Nexcess servers. We are the only provider with Magento expertise since its inception — and we offer more application support than any other host.
You can access the industry’s most knowledgeable Magento experts 24/7/365. From code to security, we help you get to the bottom of any problem and come out on top.
Rigid pricing standards
Rackspace requires you to sign up for years of service ahead of time. There are no month-to-month options and no money-back guarantees.
They even make it difficult to cancel your service. Customers must notify Rackspace hosting within 90 days to cancel their services without penalty.
At Nexcess, we don’t force you into multi-year contracts. Our Magento infrastructure and cloud services are billed annually or monthly. We steer clear of hidden fees by building everything you need into the platform. And you can cancel anytime.
Migrating to Rackspace hosting? You’ll have to do it yourself. Manually.
Save time and money with a truly free migration. Nexcess migrates companies like yours every day with speed and accuracy. Every aspect of your migration, including PCI compliance, is managed by trained, in-house experts.
No matter the scale or complexity of your requirements, Nexcess migrates your Magento store seamlessly.
Rackspace is a managed hosting provider based in San Antonio, Texas. Like Nexcess, they provide both managed cloud and server solutions with global capabilities.
Rackspace ditched their Magento team years ago. Nexcess proudly supports Magento and offers far more resources, server stack capabilities, and support than Rackspace hosting.
While Rackspace hosting offers a wide range of solutions, they are significantly more expensive. Nexcess has a similar range hosting solutions, but we offer accessible pricing and deep Magento expertise. We manage your servers, your cloud, and we can help with troubleshooting Magento.
Rackspace managed hosting comes at a steep price with a multi-year commitment. You’re charged by the server space you use and you’ll likely pay for add-ons, like expert support and security assurance. With all of Rackspace’s complexities, your bill can change month to month without warning. Nexcess provides enterprise-class speed, security, and support at a better value. Unlike Rackspace, we don’t lock you into a multi-year commitment. Everything you need is included at a fixed monthly or annual fee.
Rackspace offers managed, on-premise dedicated (bare metal) servers. Rackspace servers are hosted in one of their data centers. They also offer managed cloud hosting, which does not use Rackspace servers. Rackspace sells cloud hosting through enterprise infrastructure providers like AWS, Google, Azure, and VMware®️. For all Rackspace web hosting products, there are security, compliance, and support add-ons.
With fully managed hosting from Nexcess, better is built in