Do You Have Questions About Enterprise Hosting?

Do you need an enterprise-grade solution but don’t know where to start? If you can’t find the answers you’re looking for below, get in touch with our team and we’ll be happy to answer any further questions you have.

General

What size solution should I choose?

Our cluster architects will guide you through the selection process and size you according to your needs.

What is fully managed?

Fully managed means we don’t just help you to create the server, we also help with the day to day maintenance and management of it. This can include software updates, security patches, support, and more. Fully managed means we’ll focus on keeping your infrastructure secure and fast, so you can focus on what you’re good at.

The solution you provided seems too big/small, can we change this?

Our cluster architects will size you based on what they believe you will likely need. In some cases, we will incorporate your projected growth in this assessment. If you feel you would like a solution different than the one we suggest, we are happy to help.

What applications can I use?

You can use any web application compatible with our systems, as long as you hold the appropriate licenses and authorizations. Our ESG team will help you to load the application onto your cluster at no additional cost. Bear in mind that we have optimized our servers for certain applications. Get in touch with our cluster architects to see what that may mean for you.

Can I change my application if I change my mind?

If you decide that your original application of choice isn’t for you, get in touch with our support team and they can help you to make the changes you need.

Support

What level of support will I receive with an enterprise solution?

Our enterprise solutions all come with ESG support.

How can I move my site?

Site Migrations are managed by the ESG team. All we require are a few details and we’ll walk you through repointing your DNS.

What is the Enterprise Support Group (ESG)?

The ESG is a team of experienced hosting veterans dedicated to keeping your solution running smoothly. They will also handle enterprise migrations so your site has no downtime during its transition.

Hardware & Software

Do I need a load balancer

A load balancer helps your cluster to run and manage resources appropriately. It is an integral part of enterprise cluster solutions with multiple web application servers.

How long to add a new web node?

Adding a new web node will take 2-3 weeks for proper implementation. We can speed this up in emergencies to 72 hours.

How big can my cluster become?

Theoretically, as large as you need it to. Talk to our cluster architects to see what size is right for you and how much you expect to grow in the future.

What happens if hardware fails?

We have implemented numerous redundancies to minimize disruptions to your service. In most cases, you won’t notice hardware failure.

What PHP version can I run?

You can select the PHP version right for you. We currently support up to PHP 7.2.

Can I run a windows stack?

Get in touch with our server architects to discuss implementing a custom stack.

What is the Nexcess deployment process?

We have developed our solutions in order to make your life easier, which is why we let you employ your own deployment process; whether you choose to use Git, SSH, or something else.