We use cookies to understand how you interact with our site, to personalize and streamline your experience, and to tailor advertising. By continuing to use our site, you accept our use of cookies and accept our Privacy Policy.
Contact Us
Contact Us
Sign in
Sign in

Cloudways hosting vs Nexcess Magento

Aim higher than a third-party cloud

Double the risk, double the delays, and double the price. Discover why Cloudways AWS hosting can’t match the cost-efficiency, performance, and expertise of Nexcess Magento hosting.

An online store selling fashion accessories, watches, purses, sunglasses, and hats, daily revenue report is $20,452 and $25,455

Why Magento users don’t stay with Cloudways hosting

Expensive support

DIY optimization

Harsh billing

Delayed response time

Limited privacy

Cloudways hosting vs Nexcess Magento

Compare Magento hosting features and capabilities
Key features
Nexcess
Free premium support
Free multiple migrations
Free application upgrades
Scalable bandwidth
Free offsite backups
Magento optimized servers
Money-back guarantee
Dedicated hosting solutions
Free CDN
Free email accounts
Data privacy
Unlimited support chat
Content freedom
Free SSLs
Nonpayment cure period
Enterprise-grade stack
PHP workers
15 years of Magento expertise
Cloudways
Free premium support
Free multiple migrations
One, then $125 each
Free application upgrades
$50 per site
Scalable bandwidth
Billed after 2GB
Free offsite backups
$.033 per GB
Magento optimized servers
Money-back guarantee
Dedicated hosting solutions
Free CDN
Free email accounts
Data privacy
Unlimited support chat
15 minutes per chat
Content freedom
Strict limits
Free SSLs
Nonpayment cure period
Enterprise-grade stack
PHP workers
Limited by CPUs
15 years of Magento expertise

Expert support at a high price

At Cloudways, standard support is free. But, it does not include the expertise that saves you time and money. You have to pay at least 300% or 1,400% more per month for proactive server fixes, done-for-you troubleshooting, and similar services.
You can’t even get Cloudways on the phone until you pay $500 per month (a six month contract is required).
At Nexcess, premium 24/7/365 support is free. Our depth of technical and Magento expertise allows us to assist every customer by phone, email, and chat.
A Nexcess support agent with headphones in an office
PHP Magento code appears on screen to configure and optimize their store, the user continues to deploy a dev site

Magento performance is DIY

Cloudways tells you to choose your RAM, bandwidth, and storage. They don’t tell you that you have to optimize it yourself.
At Nexcess, we know that expert Magento optimization and fine-tuning are mission-critical to your revenue stream. That’s why we do it for you.
In addition to generous RAM, bandwidth, and storage, Nexcess routinely enhances your Magento servers. We take care of time-consuming maintenance and performance requirements, so you can focus on your revenue strategies.

Pay as you go, until you don’t pay

If you miss a payment with Cloudways, your servers are suspended within 48 hours. If you can’t make a payment within seven days, you lose your site — all of it — forever.
Nexcess knows that there’s usually a reason for a late payment. Clients don’t always pay on time. Banking systems glitch. Something as simple as a holiday can delay payroll. That doesn’t mean you deserve to lose everything.
Unlike Cloudways, we keep your website online for two weeks despite nonpayment. We safeguard your data for 30 days. We also make exemptions in unique situations, such as natural disasters.
An online store selling outdoor adventures shows a mountainous region, states sign up for $200 hike or $125 camping
Site performance graph with a downward arrow in speed, cart, and checkout, graph then climbs to 1,200 ms load time

Expect delays from Cloudways

If something goes wrong, Cloudways calls AWS and describes the issue. When AWS gets to it, they call Cloudways back. Cloudways tells you it’s being worked on. Then, AWS troubleshoots the issue based on availability.
It’s a game of telephone and critical information can get lost along the way. A simple error can take hours or days to resolve. Meanwhile, your site still isn’t working the way it needs to.
Nexcess is a premium hosting provider with fast-acting support. Our experts immediately step in and resolve your concerns directly. No game of telephone.

Magento security is more complicated

AWS security standards do not extend to Cloudways hosting. If you use their managed services, their support team can access your Magento code. It’s a reseller loophole.
Not to mention, Magento security guidance and configuration support doesn’t come standard. You’ll likely pay $500 per month for that level of service.
There are no loopholes at Nexcess. Our security compliance is identical to AWS; we will never access your code. Our unrivaled Magento knowledge allows us to share detailed security guidance for free — you won’t find that at Cloudways.
Admin IP panel shows addresses from banned users, a security scan over halfway done, login attempts, 2FA, and Recaptcha

Why Cloudways customers are migrating away

Worst and slowest support

Worst and slowest support; which was something we were wishing for. Especially considering there isn't live chat available or phone. Only emails, which is probably running behind on support tickets. So don't expect results quickly..

- Ulysses

Horrible experience as a 2 year customer

Due to my bank messing up my credit card info, my card didn't work for 3 days. Cloudways put my servers down, making all my sites offline because the payment did not get processed for 3 days!

- Preet

Worst Hosting Speed!

I don't even want to give a one start. I've been focused on improving the speed of my Application! Every time I keep getting the error 'Reduce Initial Server Response' Whenever I get to customer support! They just say, we'll let senior developers note about the issue!

- dÃⁿ ïsH mÃÏik

Cloudways hosting vs Nexcess Magento

Cloudways hosting is not owned by Amazon. Cloudways is owned by cloud infrastructure provider Digital Ocean, who acquired Cloudways for $350 million in 2022.

With fully managed hosting from Nexcess, better is built in