Cloudways hosting vs Nexcess Magento

At Cloudways, standard support is free. But, it does not include the expertise that saves you time and money. You have to pay at least 300% or 1,400% more per month for proactive server fixes, done-for-you troubleshooting, and similar services.

You can’t even get Cloudways on the phone until you pay $500 per month (a six month contract is required).

At Nexcess, premium 24/7/365 support is free. Our depth of technical and Magento expertise allows us to assist every customer by phone, email, and chat.

If you miss a payment with Cloudways, your servers are suspended within 48 hours. If you can’t make a payment within seven days, you lose your site — all of it — forever.

Nexcess knows that there’s usually a reason for a late payment. Clients don’t always pay on time. Banking systems glitch. Something as simple as a holiday can delay payroll. That doesn’t mean you deserve to lose everything.

Unlike Cloudways, we keep your website online for two weeks despite nonpayment. We safeguard your data for 30 days. We also make exemptions in unique situations, such as natural disasters.

AWS security standards do not extend to Cloudways hosting. If you use their managed services, their support team can access your Magento code. It’s a reseller loophole.

Not to mention, Magento security guidance and configuration support doesn’t come standard. You’ll likely pay $500 per month for that level of service.

There are no loopholes at Nexcess. Our security compliance is identical to AWS; we will never access your code. Our unrivaled Magento knowledge allows us to share detailed security guidance for free — you won’t find that at Cloudways.