Double the risk, double the delays, and double the price. Discover why Cloudways AWS hosting can’t match the cost-efficiency, performance, and expertise of Nexcess Magento hosting.
![An online store selling fashion accessories, watches, purses, sunglasses, and hats, daily revenue report is $20,452 and $25,455](/static/9bc5ddbe9e8525017317e68b6780c7b9/27054/cloudways-hosting-vs-nexcess-magento-hero.png)
Why users don’t stay with Cloudways Magento hosting
Cloudways Magento hosting vs Nexcess
Expert support at a high price
![A Nexcess support agent with headphones in an office](/static/4efa9eb83f69cb9ebec313f5afb50f4f/bace9/expert-support.png)
![PHP Magento code appears on screen to configure and optimize their store, the user continues to deploy a dev site](/static/2fc897371dbfd2ca6f3d34aa85d1ac69/5a61d/magento-performance-diy.png)
Magento performance is DIY
Pay as you go, until you don’t pay
![An online store selling outdoor adventures shows a mountainous region, states sign up for $200 hike or $125 camping](/static/88d770dc0230620bb865834da4287f2e/ebd8d/pay-as-you-go.png)
![Site performance graph with a downward arrow in speed, cart, and checkout, graph then climbs to 1,200 ms load time](/static/b18eaa4c8307c46d458cd02f2c65048d/ddbf8/cloudways-delays.png)
Expect delays from Cloudways
Magento security is more complicated
![Admin IP panel shows addresses from banned users, a security scan over halfway done, login attempts, 2FA, and Recaptcha](/static/dc539d9b7c177c26fbe6502725e286cc/91ad9/magento-security.png)
Why Cloudways customers are migrating away
Worst and slowest support
Worst and slowest support; which was something we were wishing for. Especially considering there isn't live chat available or phone. Only emails, which is probably running behind on support tickets. So don't expect results quickly..
Horrible experience as a 2 year customer
Due to my bank messing up my credit card info, my card didn't work for 3 days. Cloudways put my servers down, making all my sites offline because the payment did not get processed for 3 days!
Worst Hosting Speed!
I don't even want to give a one start. I've been focused on improving the speed of my Application! Every time I keep getting the error 'Reduce Initial Server Response' Whenever I get to customer support! They just say, we'll let senior developers note about the issue!