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Website backups and the Nexcess data backup policy

October 13, 2022


Whether you’re a new website owner or you’ve owned and managed websites for a while, indeed you’ve at least heard about the importance of having a sound backup system. Unfortunately, people generally tend to overlook backups as long as their website is up and running. When something breaks, things get messy unless your hosting provider has a good backup policy in place. Most budget hosting providers don’t include backups in their plans, or even if they do, these backups don’t happen often enough to be considered viable or adequate more often than not.


What is meant by the term "data backup policy"?

A "data backup" is the process of creating a copy of the data on your system that you use for recovery in case your original data is lost, corrupted, or accidentally deleted. You can also use the backup to recover a previous snapshot of your website if and when it crashes.

Why is backing up your data so important for website?

The data backup policy for your web hosting provider matters for very important reasons. A backup of your website is the main guarantee that your site can be completely restored after any site crashes, data issues, or other significant problems occur. A backup version of your website helps if you inadvertently delete some important elements, a theme or plugin/module harms your site, or if the website is hacked.

Data backup policy at Nexcess


Unlike other hosting providers, Nexcess has an adequate backup policy. Every Nexcess web hosting plan comes with free daily courtesy backups that are automatically created and kept for 30 days on a remote backup server. The Nexcess Backup Policy ensures that, but in the end, clients are still in charge of data ownership, integrity, retention, security, and backup. Because of this, it's a good idea to have a current backup of your web hosting filesystem and the database. These can be stored either locally or on the server that your website is hosted on.

We understand the importance of keeping your data safe and recoverable. This objective relates to why all our daily backups are retained on remote servers, which are accessible only by our internal systems and support teams.


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Website backups at Nexcess


Every night, there’s a process running across our server fleet that compresses and backs up all the data that our clients have saved on our servers. Filesystems are backed up directly on our backup servers. We also keep three days of database backups saved on each server for redundancy purposes. This built-in fallback system allows us to access and restore your databases as quickly as possible. In the world of ecommerce, this is extremely important, as nowadays, every client and every order matter more and more. The database backups are then rsynced to the backup servers. "What is rsync?" you might ask. It is an excellent CLI tool used to synchronize data within two places.

Nexcess hosting plans can host production, staging, and development websites, depending on your needs for them. The automated daily backups include all the accounts and databases on the server. That ensures every website is appropriately backed up, whether it’s a production website — or used for staging or development. Additionally, if you’ve created any manual backups for your website, those will be backed up within daily backups on a remote server.

Should you need to restore your website from a daily backup for any reason, you can do so within the Nexcess Client Portal. To do so, you’ll need to log in with your account at https://my.nexcess.net and navigate to your Plan > Website > Backups:

Should you need to restore your website from a daily backup for any reason, you can do so within the Nexcess portal.



Should you encounter any issues with a restoration as previously described, please get in touch with our Nexcess Support Team, and we’ll be happy to help!

If you’d like to learn more about our backup systems, you can find more information within the Nexcess Knowledge Base. The following help article contains more information on how to create manual backups:

Nexcess Cloud Plans: Manual Web Hosting Backups

Consider a deeper history of backups


Although we provide 30-day automatic backups as a courtesy, we strongly recommend all clients maintain their own backups and use a deeper history than 30 days. Per our Terms of Service (TOS), clients assume ultimate responsibility for data integrity, retention, security, backup, and ownership.

Schedule and storage location for backups


We provide an automated backup service for all managed servers. We conduct these backups every night from midnight to 4 AM Eastern Time (ET) in the United States. When the backup is underway, every single file, folder, and the database will be compressed and backed up on one of our off-site servers.

Nexcess keeps up to 30 days' worth of backups on the remote server.

How to request a website restoration from a backup


Our support team can restore your files. To make a request, either submit a ticket through your Nexcess Client Portal or by email, and identify the files to be restored, and the date from which to be restored. Nexcess can also place a backup of your site in your directory so you can compare changes or store it on a local machine.

Conclusion


If you want to have remote backups for redundancy purposes, several remote backup options available out there are worthwhile choices. But those can be expensive as well. Full account backups created manually may be stored elsewhere for further protection or preserved locally on the server under Nexcess Cloud plans for faster access. Automatic daily courtesy backups add another layer of security that you can count on, as we’re committed to keeping your data safe.

A trustworthy business partner is essential to making any activity easier, whether you run a blog or an online store. We offer scalable, reliable, and managed Flexible Cloud options. A distinctive feature of our solution is that it enables hosting various CMS or environments under a single plan.



Find all the support you require using options with the Nexcess Client Portal


For 24-hour assistance any day of the year, contact our support team at support@nexcess.net or through your Client Portal.

Consider Managed Hosting with Nexcess


Managed WordPress Hosting with Nexcess makes setting up your website on our platform easy. And with 24/7 support, you can rest assured knowing you’ll have the Nexcess team to help you with any step of the process.



Managed hosting is a service where the hosting provider carries out all of the administration, setup, and maintenance and offers an excellent customer support service. If anything goes wrong with your WordPress managed hosting, the service provider will fix all the problems as quickly as possible, so your WordPress site is kept up and running correctly.

Nexcess offers a wide variety of managed hosting packages and a constantly growing superb Nexcess Knowledge Base. Consider managed hosting with Nexcess!

Fully Managed Hosting Plans with Nexcess


Nexcess Managed Hosting
offers you faster speeds, more robust security, inherent scalability, and trusted support. Once your website is ready to go live, consider our stellar hosting plans:

Plugin Performance Monitor — test your WordPress plugins automatically


Don’t let changes to your website slow you down. The Nexcess Plugin Performance Monitor watches your site hourly, so you don’t just see the problem - you know how to fix it.


Sales Performance Monitor — built-in ecommerce monitoring for your online store


Personalized revenue insights, delivered right to your inbox. The Nexcess Sales Performance Monitor delivers weekly revenue trends to help you stay profitable.


Why your hosting provider matters


We’ve optimized hosting for the industry’s leading commerce and content platforms. That means speed, security, scalability and support are built in. Backed by free migrations and 30-day money-back guarantee, let us show you why we’re the best.

No one optimizes hosting for open-source applications better than Nexcess!



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Note about the original publication date


This article was originally published in September 2019. It has since been updated for accuracy and comprehensiveness.


Amy Myers