Support
Submit a Ticket
The quickest way to create a support ticket is to just send an e-mail to . Be sure to include as much information as possible, including the domain name(s) of any website(s) affected.
General Support Tips
We have an excellent set of resources to ensure that you receive the best support available. Below is a summary of resources to provide you with fast and efficient web hosting support. Please remember to try and explain your issue clearly and concisely with as much detail as possible. You'll find that answers come more quickly to questions that are posed with sufficient detail. If you're simply confused and aren't sure how to formulate the question most appropriately it's ok, just ask it any way you can and we'll help to the best of our ability.
Online Documentation and Tutorials
If you are looking for in depth explanations on how to use the various features of your hosting account check out the Nexcess documentation. The docs explain step-by-step how to do general hosting related tasks and there is a vast library of script installation tutorials as well for a wide-range of scripts. If you'd like us to write a particular tutorial or have general comments about our tutorial section please let us know.
Support Tickets
Support tickets are the most efficient way for us to handle your support inquires. Support tickets, unlike phone in or e-mail correspondence allow us to have a threaded history of your issue so that all staff involved can be on the same page regarding the status and scope of your issue. That said we do understand that sometimes talking to a human works best and we will often call you back as needed to expedite.
In order to submit a support ticket just e-mail and this will create a new ticket. Replies from our support staff will be through email. If you are e-mailing the support address please include your domain name in addition to a concise description of your issue to help us take care of your request promptly.
